Lely Center Service and Installation Technician Trainee in Monroe, Wisconsin at Lely Center Monroe

Job Title: Lely Center Service and Installation Technican Trainee

Department: Lely Center Monroe

Reports To:

Supervises: None

FLSA Status: Non-Exempt

Company Description:

With customers in more than 50 countries, Lely is recognized as the market leader in automated systems for dairy producers worldwide. Using the cow as a center point, the company develops premium robotics and data systems that increase animal welfare, flexibility, and production on dairy farms.

Our Netherlands-based Lely Group, founded almost 75 years ago, produces bright red robotic milking and feeding machines along with other state-of-the-art solutions that make the lives of dairy farmers more sustainable, profitable and enjoyable. The future is bright for our innovative company creating a variety of job opportunities across the globe.

With innovation key to Lely’s identity, the horizon for continued development and expanded growth is exciting for not only the company, but also its passionate employees who believe in and support the dairy industry.

Job Summary:

The Service & Install Trainee will work within Lely’s premium distribution channel representing Lely to farmers to create a profitable, enjoyable, and sustainable future in farming and ensure the highest customer satisfaction and efficiency for farmers in compliance with Lely’s strategy and vision for the farm of the future. The Service & Install Trainee is responsible for assisting the team in engaging customers in long-term relationships, the service and maintenance of the Lely product portfolio of our customers and to provide first-line support to resolve issues, the complete and timely installation and technical start-up of the Lely products purchased by our customers and ensuring the service/ installation activities meet the Lely standards and the customer’s expectations.

Purpose

Entry-level position focused on learning Lely systems, installation standards, safety requirements, and customer service fundamentals while working under direct supervision.

Essential Duties and Responsibilities

· Assist technicians with installations, repairs, and maintenance activities.

· Perform routine preventative maintenance tasks under supervision.

· Learn electrical, mechanical, pneumatic, and networking fundamentals.

· Support customer service calls and observe troubleshooting techniques.

· Complete service documentation accurately.

· Maintain tools, equipment, inventory, and service vehicle cleanliness.

· Participate in technical training and certification programs.

· Assist with startup and commissioning activities.

· Timely administration of parts used and work carried out

· Service Van: Manage the spare parts and keep van organized and clean

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· 0 to 2 years of technical experience.

· Technical school, agricultural background, or equivalent experience preferred.

· Basic hand and power tool proficiency.

· Basic computer skills.

· Ability to work independently after instruction.

· Valid driver's license.

Key Skills and Abilities:

· Safety awareness.

· Basic mechanical aptitude.

· Learning agility.

· Professional customer interaction.

· Time management fundamentals.

· Team player who inspires team culture

· Problem-solving mindset

· Ability to work in a fast-paced, multi-tasking environment

· Skilled at reading, analyzing, and interpreting common and/or product-specific technical information

· Strong organizational and attention to detail skills

· Effective verbal and written communication skills

· Ability to collaborate, present information, respond to questions, provide assistance when working with customers, co-workers, and a wide range of dairy professionals

Equal Opportunity Employer:

Lely provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.