Scheduling Rep, Hendrick Clinic Medical Specialties in Abilene, Texas at Hendrick Medical Center
Hendrick Medical Center
Abilene, Texas, 79601-2432, United States
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Job Description
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JOB SUMMARY
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The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
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JOB REQUIREMENTS
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Minimum Education
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High school diploma or general equivalency diploma (GED)
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Minimum Work Experience
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Minimum one year of experience in an appointment scheduling position
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Required Licenses/Certifications
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Required Skills, Knowledge, and Abilities
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Knowledge of medical practice protocols related to scheduling appointments
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Knowledge of manual/computerized scheduling systems
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Knowledge of customer service principles and techniques
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Skill in communicating effectively with physicians/clinicians about scheduling preferences
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Skill in maintaining master appointment schedule via manual or computerized means
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Skill in producing reports about appointment patterns as needed
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Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
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Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
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Ability to analyze situations and respond appropriately
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Job Location
Abilene, Texas, 79601-2432, United States
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