Customer Adoption Manager in Melbourne, Victoria at Plexus Gateway Pty Ltd

Legal protects 90% of enterprise value. In most organisations, it’s still slow, expensive, and stretched impossibly thin — one lawyer for every 500 employees. Nine out of ten legal tasks go unsupported.

Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk.

We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains.

We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet.

Plexus clients can go live in minutes, not months. That’s the product’s edge. This role

makes sure clients actually feel it.

This role sits inside Account Management. You own everything between a contract being

signed and a client being fully embedded.

Adoption drives retention. Retention drives revenue. When clients use the product, they

renew — and they expand. Account Managers walk into renewal conversations already

set up to win. You make that happen.

• Get every new client live and seeing value fast — without adding process or friction.

• Own portfolio health — spot risk in the data before it becomes a renewal problem.

• Partner with Account Managers so adoption depth opens the door for expansion.

• Run onboarding sessions that leave clients more confident than when they walked

in.

• Improve the adoption playbook you inherit — don’t just run it.

• Build self-serve resources that make clients independent, not dependent on you.

Non-negotiables

• Client-facing experience owning adoption, onboarding, or customer success

outcomes.

• Comfort reading usage data and acting on it before clients ask for help.

• Ability to make change feel safe to clients, not threatening.

• Structured execution that runs a repeatable process across many clients cleanly.

• Genuine, self-driven interest in AI — you go looking, you don’t wait.

Ideal but flexible

• Background in B2B SaaS or professional services.

• Salesforce or similar CRM experience.

• Workshop or train-the-trainer delivery experience.

• Work with legal teams at Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi.

• Help build something new — the Legal Operating System is being defined right

now.

• Adoption work that connects directly to commercial outcomes — you’ll see your

impact at renewal.

• An AI-forward environment with modern tools and freedom to bring your own.

• High autonomy and low bureaucracy — we hire owners and trust them to act.

• Plexus is going somewhere — not a stable rest stop, but a business with momentum.