Regional Sales Manager - PA & NJ Territory in Remote at Olympia Chimney Supply
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Job Description
Role Mission: Own strategic revenue growth across the Top 100/top Loyalty Program tier accounts in the assigned territory for Copperfield Chimney Supply and Olympia Chimney & Venting (“Company”). Self-sufficient in sourcing opportunities, managing relationships, and closing business in the field, without relying on Inside Sales for operational support.
Summary/Objective
The Regional Sales Manager (RSM) is the primary commercial owner for the Company’s highest-value accounts. This is a field-forward, hunter-farmer role that requires significant time visiting customers, building strategic relationships, and identifying expansion opportunities. The RSM operates with a high degree of autonomy and is expected to drive revenue, grow share of wallet, and represent the Company’s brands at the highest level. Service and support needs for Top 100/top Loyalty Program tier accounts are routed through the Account Manager; the RSM remains focused on growth.
Essential Functions
- Own the full sales relationship for all assigned Top 100/top Loyalty Program tier accounts in the territory — from prospecting through close and expansion.
- Drive revenue growth through upsell, cross-sell, new product adoption, and share of wallet expansion within strategic accounts.
- Conduct regular in-person field visits; spend the majority of working time on the road engaging customers face-to-face.
- Identify and develop new revenue opportunities within existing strategic accounts, including new product categories and underserved buyer contacts.
- Collaborate with the Account Manager assigned to Top 100/top Loyalty Program tier accounts to ensure service continuity — the RSM does not own service execution.
- Periodically collaborate with Inside Sales representatives on 'in your area' outreach campaigns for non-Top 100/top Loyalty Program tier accounts during field travel.
- Gather and relay market intelligence: competitive activity, pricing trends, product gaps, and customer sentiment to sales leadership.
- Lead strategic account planning for the Top 100/top Loyalty Program tier portfolio, including annual review of account status and growth targets.
- Maintain full and accurate records of all sales activity, opportunities, customer interactions, and pipeline stages in HubSpot — every call, visit, and deal stage logged without exception.
- Maintain deep product knowledge across Company's full portfolio and communicate new offerings proactively to strategic accounts.
- Represent Company at trade shows, industry events, and customer-hosted events as appropriate.
- Other duties as assigned.
What This Role Is Not
- The RSM is not the primary owner of service issues, order problems, or customer support requests for Top 100/top Loyalty Program tier accounts — those are routed to the Account Manager.
- The RSM is not dependent on Inside Sales to generate leads, prospect, or conduct account outreach within the Top 100/top Loyalty Program tier portfolio.
- The RSM is not a passive relationship manager — this role requires active, consistent field engagement and a bias toward closing new revenue.
Performance Metrics & KPIs
All activity must be logged in HubSpot. Metrics are reviewed weekly with sales management.
Metric | Target / Expectation |
Field Visits / Customer Meetings | Minimum 3–4 days per week in the field; 8–12 customer visits per week |
Outbound Calls & Touchpoints | Minimum 50 outbound calls or meaningful touchpoints per week for non-visit accounts |
Revenue Growth — Top 100 Portfolio | Meet or exceed assigned quarterly and/or annual revenue goals for Top 100/Top Loyalty Program tier accounts |
Share of Wallet Expansion | Measurable YoY increase in spend per strategic account; reviewed quarterly |
New Product Penetration | At least 2–3 new product category introductions per quarter across the portfolio |
Pipeline Development | Maintain active pipeline of 3–5x annual goal in HubSpot at all times |
Strategic Account Plans | Completed account plans for all Top 100/top Loyalty Program tier accounts; reviewed semi-annually |
HubSpot Activity Logging | 100% of visits, calls, and opportunities logged within 24 hours |
QBR Participation | Participate in QBRs with Account Manager for key Top 100 accounts quarterly as needed |
Competencies
- Commercial Drive: A relentless focus on revenue growth and opportunity identification — not complacent with the status quo.
- Customer Focus: Builds genuine relationships; understands customer business needs beyond the transaction.
- Self-Direction: Manages own time, territory, and priorities with minimal supervision.
- Accountability: Owns results. Does not make excuses. Delivers on commitments.
- Collaboration: Partners effectively with Account Managers and Inside Sales without creating blurred ownership.
- Product Expertise: Deep and current knowledge of the full Copperfield third‑party vendor portfolio, the Olympia Chimney & Venting product line and competitive landscape.
Qualifications
- 5–7 years of outside sales experience in a field-based, quota-carrying role; chimney, hearth, HVAC, or building products industry experience strongly preferred.
- Demonstrated track record of meeting or exceeding revenue targets in a territory-based sales model.
- Strong relationship-building skills with the ability to develop and maintain C-suite and owner-level contacts.
- Comfortable spending significant time on the road — this is not a desk role.
- Proficiency with CRM systems (HubSpot preferred); disciplined in pipeline management and activity logging.
- Strong negotiation, closing, and account planning skills.
- NFI and/or CSIA certification preferred or willingness to obtain within 12 months.
- Valid driver's license and reliable transportation required.
Work Environment & Travel
This is a field-based role requiring substantial travel within the assigned territory. Expect 3–4 days per week visiting customers. Some overnight travel may be required for trade shows, regional training, or multi-day customer visits. A valid driver's license is required. When not in the field, the RSM may work remotely.
Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer keyboards. The work requires the ability to speak clearly and to see and hear clearly with or without accommodation. The work requires the ability to drive and may also require air travel.
AAP/EEO Statement
Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney Supply, and Olympia Chimney and Venting, are Equal Opportunity Employers. We value diversity and inclusion and are committed to providing a workplace free of discrimination and harassment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.