Onboarding Team Lead in Austin, Texas at SST Direct

Superior Skilled Trades (SST), a leading skilled trades staffing firm, is seeking an Onboarding Team Lead to oversee onboarding operations, compliance documentation, and new hire readiness processes. This is a hands-on, working Lead role responsible for supporting a team of onboarding specialists while ensuring employees are successfully onboarded, compliant, and prepared for assignment.

Location: Onsite – Austin, TX
Compensation: $70,000-75,000 annually, with potential bonus eligibility
Schedule: Monday-Friday, 8:30 AM-5:30 PM (willingness to work evenings/weekends as needed)

Core Responsibilities

• Support onboarding operations for approximately 1,500–2,000+ employees annually across multiple states. Ensure employees complete all pre-employment requirements, certifications, training, and client-mandated onboarding steps prior to assignment.
• Oversee the collection, review, and completion of all required onboarding documentation, including employment eligibility, tax forms, policy acknowledgments, and client-specific requirements. Audit onboarding records and personnel files for accuracy, completeness, and compliance. Ensure compliance with federal, state, and local employment regulations, I-9 requirements, E-Verify processes, prevailing wage requirements, apprenticeship documentation, and client-specific compliance standards where applicable. Help ensure onboarding deadlines, client requirements, and operational expectations are consistently achieved.
• Serve as a hands-on, working Lead for a team of onboarding and compliance personnel Assist with daily workload management, task prioritization, issue escalation, and team support. Provide coaching, guidance, and training support to onboarding team members.
• Coordinate with recruiters, account managers, clients, and field employees to ensure onboarding timelines are met. Partner with payroll, recruiting, safety, and operations teams to ensure a seamless employee onboarding experience.
• Identify recurring onboarding challenges and help drive process improvements and efficiencies. Assist with documenting, improving, and standardizing onboarding procedures and workflows.
• Support evening or weekend work when required to meet client onboarding deadlines or business needs.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or related field preferred. 3-5+ years of closely related onboarding, compliance, human resources, staffing, or workforce administration experience. 3+ years of prior lead, senior onboarding specialist, onboarding coordinator, compliance coordinator, or onboarding supervisor experience.
• Strong understanding of employee onboarding processes, employment documentation, and workforce compliance requirements. Strong communication, analytical, organizational, and problem-solving skills. Strong attention to detail and ability to audit onboarding documentation accurately. Strong organizational skills with the ability to manage multiple deadlines and priorities. Strong process improvement mindset with the ability to identify inefficiencies and recommend solutions. Knowledge of prevailing wage, apprenticeship, credentialing, and workforce compliance requirements is a plus.
• Experience working in a high-volume, deadline-driven staffing, onboarding, or compliance environment. Experience in staffing, construction, industrial services, skilled trades, or high-volume hourly workforce environments. Experience in a multi-state temporary staffing environment preferred. Experience supporting onboarding operations for 1,000+ employees. Experience creating, improving, or documenting onboarding SOPs and compliance procedures.
• Ability to lead, support, and coach a team while remaining hands-on in daily operations. Ability to identify discrepancies, troubleshoot issues, and follow through to resolution. Highly ethical team player who communicates effectively with internal and external stakeholders.
• Proficiency with Microsoft Excel, Microsoft Office, and onboarding/compliance tracking systems. Experience with applicant tracking systems (ATS), onboarding platforms, E-Verify, Fieldglass, or similar workforce management systems.
• Willingness to work occasional evenings or weekends based on business needs.
• Bilingual (English/Spanish) a plus.​​​​​​​