Gene Therapy Supervisor in Elk Grove Village, Illinois at Orsini Healthcare
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Job Description
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.
ABOUT ORSINI
Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™
OUR MISSION
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
CORE VALUES
At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
COMPENSATION & LOCATION
The compensation range for this position is $65k - $75K per year.
The position is at our Elk Grove Village location.
POSITION SUMMARY
The Gene Therapy Supervisor serves as the primary contact with the manufacturer regarding all patient referrals and shipments. This role is responsible for real-time communication with the manufacturer on pending referral updates and initial and refill shipments. The Supervisor will oversee the Gene Therapy team to ensure efficient workflow, timely processing of patient enrollments, and compliance with contractual and operational requirements. Additionally, this role involves supporting physician offices with prescription validation, clinical documentation, and prior authorizations, as well as coordinating patient shipments and deliveries. The Gene Therapy Supervisor must demonstrate strong leadership, problem-solving, and multitasking skills to manage operations effectively.
ESSENTIAL RESPONSIBILITES
Team Leadership & Manufacturer Communication
Establish and maintain relationships with patients, physicians, and manufacturers.
Provide constant communication to the manufacturer regarding all referrals and active patients.
Approve employee timecards and manage time-off requests.
Train new hires and provide ongoing mentorship and support.
Lead bi-weekly team calls to review patient cases and workload distribution.
Patient Enrollment & Workflow Management
Oversee patient enrollment to ensure compliance with contractual metrics.
Assign daily work and prioritize urgent patient cases or tasks to meet deadlines.
Ensure patients are correctly categorized for data transfers and reporting.
Work in collaboration with intake teams and physician offices.
System Monitoring & Troubleshooting
Monitor Five9 and other systems to ensure team members are engaged and working efficiently.
Act as the primary resource for troubleshooting system issues and answering team questions.
Assist team members by joining calls with insurance plans when additional support is needed.
Handle inbound and outbound calls with patients, physician offices, and insurance plans.
Order Processing & Financial Coordination
Complete approval packets and Profit & Loss (P&L) analyses before placing orders.
Provide purchase orders (POs) to accounts payable and gather documents for audits.
Ensure inventory is added to CareTend in preparation for order processing.
Process and verify patient benefits and pay options as needed.
Escalations, Contracting, & Compliance
Handle escalations with insurance plans and verify benefits.
Validate clinical documentation and initiate prior authorization requests with insurance plans.
Support physician offices with appeals as needed.
Coordinate with contracting to request Letters of Agreement (LOAs) and follow up on their status.
Manage month-end close activities and ensure all patients are billed accurately and on time.
- Manage month-end close activities and ensure all patients are billed accurately and on time
Required Knowledge, Skills & Training:
High School diploma or equivalent required; Bachelor’s degree in healthcare, business administration, or a related field preferred.
Pharmacy Technician License preferred.
National Technician Certification preferred.
Previous Specialty Pharmacy experience preferred.
Minimum of 3 year of experience in a pharmacy or customer service environment.
Strong knowledge of insurance verification, benefit investigations, and prior authorization processes.
Proficiency in healthcare systems, including CareTend and Five9, or the ability to learn quickly.
Experience in providing customer service to internal and external stakeholders.
Intermediate knowledge of Microsoft Excel required.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Effective communication and interpersonal skills to support team members and collaborate across departments.
Ability to work well in a team environment and provide support to other team members.
Detail-oriented with the ability to prioritize workload, multitask, and work well in a fast-paced environment
Work Environment:
This role operates in a fast-paced healthcare environment and requires flexibility to handle urgent issues as they arise. The position may require occasional evening or weekend work to ensure continuous operations and support for team members
Travel Requirements:
Estimated travel requirement is 0-10% of the time
Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.
EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:
- Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
Equal Employment Opportunity
Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
E-Verify Participation Notice
We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.
All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.
For more information about E-Verify, please review the official notices below:
E-Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf