Risk & Governance Manager in London at Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Hines is establishing a more structured Enterprise Risk capability to strengthen how material risks are identified, governed, reported and escalated across the firm. The Risk & Governance Manager will be integral to shaping this capability over time, while initially focusing on practical, operational risk governance in Europe through the Real Estate Risk Committee (RERC).

RERC provides a governance forum for reviewing material European real estate-related risks, incidents, issues, trends and remediation activity. The role will coordinate RERC governance, reporting and follow-up activity, while using this initial operating platform to support the gradual development of broader Enterprise Risk governance, reporting and escalation practices across Hines globally.

Although the Enterprise Risk remit is Hines-wide, the role will report into Global Management Solutions (GMS), reflecting GMS’ role in supporting scalable operating standards, governance, data and business enablement across the firm. The role is senior in stature, credibility and judgement so as to engage effectively with senior and executive leaders across regions, business lines and corporate functions.

Enterprise Risk Development & Stakeholder Partnership

• Support and lead the phased design and development of Hines’ Enterprise Risk capability.
• Develop practical governance routines, reporting expectations and escalation pathways that address near-term real estate risk needs and support Hines’ global Enterprise Risk ambitions.
• Partner with regional leadership, business leaders, functional specialists and operational teams in the initial phase, while building relationships with senior stakeholders across Hines to support the future Enterprise Risk capability.
• Maintain clear accountability by ensuring enterprise and operational risks remain owned by the appropriate business and functional leaders, with the role providing governance coordination, challenge and reporting support.

Real Estate Risk Committee (RERC) Governance & Effectiveness

• Manage the end-to-end RERC governance cycle, including forward planning, agendas, committee papers, meeting coordination, decision and action logs, escalations, effectiveness reviews and follow-up with accountable stakeholders.

Risk Reporting, Analytics & Strategic Insight

• Develop clear, concise risk reporting for RERC, senior leaders and relevant business and functional stakeholders, distinguishing matters for information, discussion, decision and escalation.
• Consolidate and analyze risk information from real estate operations, business lines, regional teams, corporate functions and reporting systems to identify trends, emerging risks, recurring issues and remediation priorities.
• Translate complex risk, incident, control and remediation information into decision-ready reports, presentations, dashboards and recommendations.

Risk Coordination, Oversight & Escalation

• Coordinate consistent approaches to identifying, assessing, recording, monitoring and escalating operational and enterprise risks, beginning with the European real estate risk agenda and expanding as the Enterprise Risk capability matures.
• Work with risk owners to ensure risk registers, control assessments, incidents, issues, lessons learned and remediation plans are complete, current and appropriately reported.
• Provide constructive challenge on risk submissions, identifying gaps, inconsistencies, recurring themes and matters requiring further consideration or escalation.
• Coordinate with HR, Procurement, Legal, Compliance, Insurance, Investment Risk, Internal Audit, IT and other specialist functions so relevant matters are directed to the appropriate governance forum.

Third-Party, Responsible Business & Resilience Risk

• Support governance and reporting of material third-party, responsible-business, operational resilience and business-continuity risks, working with Procurement, Legal, Compliance, HR, Sustainability and other specialist functions as appropriate.

Collaboration, Process Improvement & Capability Development

• Build effective working relationships with senior leaders, risk owners and subject-matter specialists across Europe initially, and across wider business lines, regions and corporate functions as the Enterprise Risk capability develops.
• Develop governance guidance, templates, playbooks, training and process improvements that support consistent risk management, reporting and committee effectiveness.
• Support client, investor or leadership assurance enquiries, due-diligence requests, governance reviews, special projects and the future maturity roadmap for Enterprise Risk where appropriate.
• Travel may be required, particularly across Europe in the initial phase, to maintain stakeholder engagement, develop operational understanding and support risk and governance activity.

Minimum Requirements include:

• Bachelor’s degree in Risk Management, Business, Finance, Law, Real Estate or a related discipline, or an equivalent professional qualification supported by substantial relevant experience.
• Demonstrable professional development in risk management, governance, audit, compliance or a related field.
• Significant relevant experience, typically eight or more years, in risk governance, operational risk, controls, assurance, responsible business or a related discipline.
• Experience coordinating senior governance committees and managing the end-to-end committee cycle.
• Experience preparing risk reports, dashboards and presentations for senior leadership and executive governance forums.
• Experience acting as a coordination point between business risk owners and independent risk, compliance, audit or assurance functions.
• Practical experience supporting the identification, assessment, reporting and escalation of operational risks, incidents, issues and remediation actions.
• Experience implementing or improving risk management and governance frameworks.
• Strong understanding of operational risk and the ability to interpret risk and control information within a governance and reporting context.
• Experience working within a multinational or matrix organisation, ideally across multiple countries.
• Experience managing complex, cross-functional activities involving multiple stakeholders and competing priorities.
• Strong analytical capability, with experience consolidating information from multiple systems and translating it into meaningful insight.
• Experience building effective relationships and influencing stakeholders across different functions and levels of seniority.
• Ability to work independently, exercise sound judgement and maintain momentum with limited supervision

Desirable

• Recognized professional qualifications in risk, governance, audit or compliance, such as IRM, IIA, CGI or equivalent.
• Professional qualification in business continuity, operational resilience, project or change management.
• Relevant training or certification in data analytics, Power BI or governance reporting.
• Professional qualification in governance, audit, compliance, business continuity or operational resilience.
• Project or change-management qualifications such as PRINCE2, PMP or equivalent.
• Experience within commercial real estate, property management, facilities management, asset management or another complex multi-site operational environment.
• Experience supporting Property Management, Engineering Services or Asset Management functions.
• Experience in third-party risk, responsible business, operational resilience or business continuity.
• Experience coordinating thematic risk reviews, control assessments or lessons-learned exercises.
• Experience supporting client or investor assurance and due-diligence activities.
• Experience using governance, risk and compliance platforms.
• Experience developing dashboards using Power BI or a comparable reporting platform.
• Familiarity with recognised enterprise or operational-risk frameworks.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.