Customer Service Representative in Leesburg, Virginia at RoadRunner Wrecker Service LLC

What You’ll Do

Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies

Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay

Send jobs to drivers through our dispatch software and track them until they’re done

Give customers accurate arrival times and keep them updated

Quote standard service rates and take payments over the phone

Handle complaints with patience and pass escalations to the right team

Keep records in [software name] current and accurate

Coordinate impound releases, storage questions and vehicle pickups

What We Offer

Health, dental and vision insurance

Paid time off and holiday pay

401(k) [with match]

Paid training — no towing experience needed

Room to grow into dispatch lead or operations roles

What We’re Looking For

Preference will be given to bilingual candidates

1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)

A calm, clear phone voice, including when callers are upset

Comfort switching between several screens and tasks at once

Good typing speed and attention to detail

Basic knowledge of local roads and geography

Willingness to work nights, weekends or holidays as scheduled

High school diploma or equivalent

Nice to Have

Experience with Towbook, Omadi, Beacon or similar dispatch software

Bilingual (English/Spanish)

Experience working with motor clubs such as AAA, Agero or Allstate