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What is the role of a Benefits Program Worker I at City of Chesapeake Human Resources?

The Benefits Program Worker I position at City of Chesapeake Human Resources is a Full-time or part-time position opportunity in the Government/Civil Service field.

Where is this Benefits Program Worker I job located?

Chesapeake, Virginia, 23322, United States

What type of employment is offered for this Benefits Program Worker I role?

Full-time or part-time position

What is the expected salary for this Benefits Program Worker I job?

$45,852 – $45,852 Yearly Salary

Benefits Program Worker I job near me in Chesapeake, Virginia at City of Chesapeake Human Resources

Working Title of Vacant PositionBenefits Program Worker I
Job Type: Full Time
Posting Type: City Employees Only
Number of Vacancies: 4
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 2026503
Number of hours worked per week: 40
Work Schedule: Monday-Friday/8:00 AM-5:00 PM; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA.
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:

$45,852 / annually
Actual starting based on qualifications and experience

Job Description:

Make a Difference Every Day – Join Us as a Benefits Program Worker!

Are you passionate about helping others and making a real impact in your community? The City of Chesapeake’s Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!

In this role, you’ll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You’ll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.

TYPICAL TASKS:

Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
Grants or denies benefits and notifies the recipient of determination.
Screens telephone calls relating to public assistance and service programs; provides information.
Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure for a full list of benefits and employee perks.

Required Qualifications:

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED/HSE supplemented with any additional benefit program related training.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.

SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications:

A minimum of two years of related experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services.
Policy and procedures are important factors in determining eligibility; therefore, familiarization with SNAP and Medicaid policy is recommended.
Completion with Phase Policy Training for TANF, Medicaid, and SNAP benefits. (Transcripts will be requested to verify this information)

Job Open Date: 10/22/2026
Job Close Date: 10/31/2026
Open Until Filled: No

Benefits Program Worker I in Chesapeake, Virginia at City of Chesapeake Human Resources

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