Staff Schedule Coordinator in Phoenix, Arizona at TLC DD Group Homes LLC

Job Title: Staff Schedule Coordinator
Reports To: Program Director or Operations Manager

Position Summary
The Staff Schedule Coordinator is responsible for developing, maintaining, and
coordinating staff schedules to ensure adequate staffing coverage across all group homes
while maintaining compliance with Arizona Department of Economic Security (DES),
Division of Developmental Disabilities (DDD), licensing requirements, and company
policies. This position plays a vital role in ensuring continuity of care by coordinating staff.
coverage, responding to call-outs, minimizing overtime, and supporting operational
efficiency.

Essential Duties and Responsibilities
 Create and maintain weekly and monthly staff schedules for all assigned group
homes.
 Ensure staffing levels meet licensing, DDD, and member care requirements.
 Fill open shifts due to callouts, vacations, leaves of absence, or emergencies.
 Coordinate on-call staffing and after-hours coverage when necessary.
 Monitor employee hours to minimize overtime while ensuring adequate coverage.
 Communicate schedule changes promptly to staff and management.
 Track employee availability, time-off requests, and schedule preferences.
 Work closely with Program Directors, House Managers, HR, and leadership to
address staffing needs.
 Maintain accurate staffing records and scheduling documentation.
 Verify employees possess required certifications and training before assignment.
 Coordinate orientation schedules for new hires.
 Assist during emergencies by securing qualified replacement staff
 Generate staffing reports and identify scheduling trends.
 Participate in workforce planning to anticipate staffing shortages.
 Ensure confidentiality of employee and member information.
 Other duties as assigned.

Qualifications
 High school diploma or GED required.
 Associate’s degree in Healthcare Administration, Business, Human Resources, or
related field preferred.
 Minimum of two years of scheduling, staffing, or workforce coordination experience.
 Experience in healthcare, behavioral health, group homes, assisted living, nursing
homes, or human services preferred.
 Knowledge of Arizona DDD regulations is preferred.
 Excellent organizational and time management skills.
 Strong verbal and written communication skills.
 Ability to multitask in a fast-paced environment.
 Proficiency with Microsoft Office (Excel, Outlook, Word) and scheduling software.
 Ability to maintain confidentiality and professionalism.

Knowledge, Skills & Abilities
 Strong problem-solving and critical-thinking abilities.
 Excellent customer service and interpersonal skills.
 Ability to remain calm under pressure.
 Strong attention to detail.
 Ability to prioritize competing demands.
 Ability to build positive relationships with staff and leadership.
 Dependable and flexible with work hours.

Preferred Experience
 Group home scheduling
 Nursing home or assisted living staffing
 Healthcare workforce management
 Kronos, UKG, Paycom, Paylocity, When I Work, or similar scheduling software
 DDD provider experience

Physical Requirements
 Ability to sit for extended periods.
 Frequent computer and telephone use.
 Occasional travel to group homes or corporate office as needed.

Work Schedule
 Full-time
 Participation in an on-call rotation may be required.
 Availability during evenings, weekends, and holidays for staffing emergencies.
Performance Expectations
Success in this role will be measured by:
 Maintaining 100% staffing coverage for all required shifts.
 Reducing overtime costs.
 Filling open shifts promptly.
 Maintaining accurate schedules with minimal errors.
 Supporting compliance with DES/DDD and licensing standards.
 Providing timely communication and excellent customer service to employees and
leadership.

This job description aligns well with a DDD group home provider and reflects the
operational demands of managing multiple homes while supporting compliance and
quality care.