Director, Experience & Merchandising in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Experience & Merchandising based in United States.

This strategic leadership role is responsible for shaping digital experiences and merchandising strategies that drive customer engagement, brand growth, and revenue performance.
The Director will lead cross-functional teams focused on creating seamless, user-centered ecommerce journeys and high-performing digital platforms.
This position combines creativity, analytics, technology, and business strategy to optimize the online customer experience.
The successful candidate will influence digital transformation initiatives while improving product discovery, conversion rates, and customer loyalty.
This role offers the opportunity to build innovative ecommerce solutions within a collaborative, growth-oriented environment.
The position is ideal for a digital commerce leader who thrives on innovation, data-driven decision-making, and delivering measurable business impact.

The Director, Experience & Merchandising will define and execute the digital experience vision, overseeing ecommerce optimization, merchandising strategy, and customer journey improvements. This leader will manage a talented cross-functional team while partnering with marketing, product, technology, and business stakeholders to deliver scalable digital solutions that support growth.

• Define and lead the merchandising and user experience strategy across ecommerce platforms to improve engagement, usability, and conversion performance.
• Lead, mentor, and develop cross-functional teams including UX designers, merchandisers, and product content specialists.
• Create and manage digital experience roadmaps that align customer needs, business objectives, and technical capabilities.
• Own ecommerce merchandising strategies across navigation, taxonomy, search, category pages, and product presentation.
• Drive continuous optimization through A/B testing, personalization initiatives, analytics, and AI-driven insights.
• Improve SEO, content discoverability, customer journeys, and digital product experiences through data-informed strategies.
• Partner with marketing, product, and business teams to ensure products are effectively launched, positioned, and enriched across digital channels.
• Use customer analytics, journey mapping, and usability testing to identify opportunities for innovation and improvement.
• Manage relationships with technology vendors and support the implementation of scalable ecommerce solutions.
• Champion accessibility, responsive design, usability standards, and best practices across digital platforms.

The ideal candidate is an experienced digital commerce leader with a strong background in ecommerce strategy, customer experience, merchandising, and digital transformation. They should combine strategic thinking with hands-on expertise in analytics, optimization, team leadership, and technology-driven growth initiatives.

• 7–10+ years of experience leading digital commerce initiatives with a focus on ecommerce, customer acquisition, and customer loyalty.
• 5+ years of experience creating, implementing, and managing large-scale digital campaigns.
• 3+ years of experience developing and executing A/B testing and personalization programs.
• Experience with enterprise ecommerce platforms such as Adobe Commerce, Shopify, SAP Commerce Cloud, or similar technologies.
• Proven ability to drive revenue growth for large-scale B2B ecommerce businesses.
• Experience building and managing digital analytics frameworks and using data to guide decisions.
• Strong understanding of UX principles, customer journeys, merchandising strategy, and conversion optimization.
• Demonstrated leadership skills with the ability to inspire and develop high-performing teams.
• Creative, user-focused mindset with strong problem-solving abilities.
• Excellent collaboration, organization, and communication skills.
• Ability to operate effectively in a fast-paced, evolving digital environment.

• Competitive base salary ranging from $160,000 to $175,000.
• Annual incentive plan opportunities based on business and financial performance.
• Fully remote work environment with flexible scheduling options.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Company-paid short-term and long-term disability insurance.
• Generous paid time off and personal days.
• Employee wellness programs supporting overall health and well-being.
• Opportunities for career advancement and professional growth.
• Opportunity to contribute to innovative digital transformation initiatives with meaningful business impact.