Senior Task Leader in Landover, Maryland at HEITECH SERVICES

This position supports our customer, the Food and Drug Administration (FDA), the Editor team redacts adverse event medical device reports. Redaction protects the privacy of patients and trade secret/commercial confidential information. The Editors redact this information from hardcopy and electronic supplemental reports, per outlined guidelines. The Senior Task Leader will be responsible for ensuring the operations of the Editor team. The STL will conduct random quality checks of their team’s work, monitor the workflow and ensure policies and business practices are documented, updated, and meet best practices and standards. The STLs will perform redaction as needed. The Senior Task Leader will provide recommendations on appropriate course of action related to quality findings and trends and inform the Project Manager of audit findings, trends, and concerns of the Editor Team. The STL will review and retrieve system data and resolve identified discrepancies in the team’s work.

Work Location: Hybrid – Landover, MD
Schedule: Monday through Friday, 8:30 AM – 5:00 PM

Security Clearance: Must possess or be able to obtain a Public Trust Clearance.

Key Responsibilities

• Responsible for overseeing the performance of and monitoring the workflow of the Editor team.
• Perform extensive quality control activity on Editor’s work ensuring adherence to FOIA redaction guidelines.
• Manage document tracking databases and inventory records.
• Primary point of contact for Project Manager and provide assistance as needed for the overall project’s operations.
• Attend meetings with management team and client on project progress, as required.
• Monitor team’s workloads, prioritize work and assign staff resources on other project areas, as needed. Implement Standard Operating Procedures (SOPs) and train staff accordingly.
• Assist with mentoring, coaching and training activities for new hires.
• Review and monitor employee performance for completeness and adherence to standards (timeliness and quality).
• Compile both weekly and monthly reports of the Editor team’s performance.
• Follow-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to the Project Manager.
• Make workflow and resource recommendations to the Project Manager.
• Monitor staff attendance and performance.
• Prepare and send e-mails for redaction corrections, changes and feedback to staff.
• Perform corrections/changes with databases as requested and/or identified by the client.

Skills and Abilities

• Ability to lead a team with a minimum of three (3) years’ experience in records management.
• Excellent verbal, written communication skills and customer service skills.
• Strong organizational skills and attention to details.
• Advanced proficiency with computer uses and in Microsoft Office Suite products.
• Must have experience in quality control
• Must be proficient in analyzing, classifying and interpreting scientific regulatory documents.

Minimum Education

• Bachelor’s or Associates degree in the Health Science or Information Management field.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.