Account Resolution Specialist in Stamford, Connecticut at PATRIOT BANK, N.A.

OVERVIEW

The qualified incumbent will monitor the delinquency status of the bank’s consumer loan portfolio and assist with developing and implementing workout strategies, as necessary. A collections multi-tasker with excellent communication skills will be responsible for the collection of delinquent consumer loans in compliance with Bank procedures as well as state and federal collection regulations.

PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES

The Account Resolution Specialist will maintain collections contact with borrowers on an on-going basis, documenting all collection efforts within the banks systems in accordance with internal policies/procedures and Fair Debt Collection Practices.

Duties include:

• Monitor, review and act upon weekly delinquency report for consumer loans including but not limited to residential mortgages, HELOCs, over draft protection lines of credits and consumer credit cards.
• Contact borrower(s) to discuss delinquent status with all parties responsible for the debt by phone, written correspondence and/or bank office meetings. Call all available phone number to reach the right party to collect on accounts more than 30 days past due.
• Discuss with the borrower(s) the cause of the delinquency and time frame for anticipated delinquency resolution.
• Meet with customers in an effort to identify and understand each borrower’s unique situation. Process and submit for approval any customer payment arrangement, hardship modifications and deferral requests.
• Conducts skip tracing activity to locate the customer.
• Document all collection efforts and maintain accurate and up-to-date files.
• Ensure collection letters and all written correspondences include appropriate inserts and information as required by bank policies/procedures and Fair Debt Collection Practices. All collection letters to be submitted to Supervisor for review and approval prior to final issuance.
• Conduct internal research of loan documentation, payment history and file contents.
• Conduct external research of property tax balances, appraisal values and liens through Lexis Nexis reports, credit reports, title search reports, and municipal tax collector/assessor websites.
• Conduct SCRA searches on all delinquent consumer and commercial loan in accordance with SCRA compliance procedures.
• Assist with impairment calculations.
• Process loan charge-off forms/memos.
• Prepare files for submission to bank’s counsel for collection.
• Monitor externally serviced loans (auto loans and student loans) for delinquencies and inquiry with servicer.
• Submit service requests to Loan Operations such as fee waivers, payoff requests, etc.
• Perform other duties as required within Credit and Special Assets area of the bank.

SKILLS

• Fair Debt Collection Practices
• Organization and analytical abilities
• Ability to problem solve
• Strong oral and written communication skills; be able to communicate with customers professionally, with tact and diplomacy

EDUCATION/EXPERIENCE

• High school diploma or equivalent
• Minimum of 3 years collections experience

COMPUTER SKILLS

• Proficient in MS Word, Excel and Outlook
• Familiarity with Fiserv DNA (core operating system), is a plus