Food & Beverage Supervisor in Richmond, Virginia at Kalyan Hospitality

About Company:

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Food & Beverage Supervisor plays a pivotal role in ensuring the seamless operation of food and beverage services within the hospitality environment. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of customer service to enhance guest satisfaction. The supervisor coordinates with kitchen and service teams to ensure timely and quality delivery of food and beverages while adhering to health and safety regulations. They also handle inventory management, staff training, and conflict resolution to maintain operational efficiency. Ultimately, the role aims to create a welcoming atmosphere that promotes repeat business and supports the overall success of the establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years experience in food and beverage service, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of food safety and sanitation standards.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management, Culinary Arts, or related field.
• Certification in food safety (e.g., ServSafe).
• Experience with inventory management and point-of-sale (POS) systems.
• Proven ability to lead and develop a diverse team.
• Familiarity with budgeting and cost control in food and beverage operations.

Responsibilities:

• Supervise and coordinate daily food and beverage service operations to ensure smooth and efficient service delivery.
• Manage, train, and motivate food and beverage staff to maintain high performance and excellent customer service standards.
• Monitor inventory levels, place orders, and ensure proper storage of food and beverage supplies to minimize waste and control costs.
• Ensure compliance with health, safety, and sanitation regulations across all food and beverage areas.
• Address and resolve guest complaints or concerns promptly to maintain customer satisfaction and loyalty.
• Collaborate with kitchen and bar teams to synchronize service and optimize guest experience.
• Prepare reports on sales, inventory, and staff performance for management review.
• Assist in developing and implementing promotional activities and special events to increase revenue.

Skills:

The Food & Beverage Supervisor utilizes strong leadership and communication skills daily to effectively manage and motivate the team, ensuring excellent guest service. Organizational skills are essential for coordinating schedules, managing inventory, and maintaining compliance with health regulations. Problem-solving abilities are frequently applied to address guest concerns and operational challenges promptly. Knowledge of food safety and sanitation is critical to uphold standards and prevent health risks. Additionally, proficiency with POS systems and reporting tools supports accurate sales tracking and operational decision-making.