HVAC Senior Service Technician 2 in Johnson City, Tennessee at Tri City

Tri-City Air Conditioning is looking for an experienced Senior HVAC Service Technician to join our growing team in Johnson City, Tennessee. We are seeking a highly skilled technician with strong diagnostic abilities, leadership qualities, and a commitment to delivering exceptional service to our customers.

This role is ideal for a seasoned technician who takes pride in solving complex HVAC issues, mentoring junior technicians, and providing an outstanding customer experience while being rewarded for performance.

• Competitive pay: $23–$26 per hour
• Performance-based spiffs and bonus opportunities
• Year-round stable work
• Company vehicle
• Paid holidays and PTO
• Ongoing technical and professional development
• Career advancement opportunities
• Supportive team environment

• Diagnose, troubleshoot, and repair residential and light commercial HVAC systems
• Perform preventative maintenance and system inspections
• Handle advanced service calls and complex technical diagnostics
• Communicate repair recommendations clearly and professionally with customers
• Educate customers on repair, replacement, and efficiency improvement options
• Mentor and support junior technicians when needed
• Maintain accurate service records and job documentation
• Deliver exceptional customer service on every call
• Follow company safety standards and operational procedures
• Work closely with dispatch and management teams to maintain efficiency

• Minimum 5+ years of HVAC service experience
• Strong diagnostic and troubleshooting skills
• Experience servicing heat pumps, gas furnaces, split systems, package units, and air conditioning systems
• Ability to independently handle advanced technical service calls
• EPA Certification required
• Valid driver’s license with clean driving record
• Strong communication and customer service skills

• Residential service experience
• Light commercial HVAC experience
• NATE Certification (preferred but not required)
• Experience mentoring or training junior technicians
• Experience presenting repair and replacement options to customers

The ideal candidate is:

• Technically strong and confident in diagnostics
• Customer-focused and professional
• Self-motivated and dependable
• Team-oriented with leadership potential
• Committed to quality workmanship and long-term growth

We are looking for someone who can be a leader in the field while helping maintain the high service standards our customers expect.

If you are an experienced HVAC technician looking for a company that values your expertise and rewards performance, we want to hear from you.