Rooms Controller in Lexington, Kentucky at Marriott Lexington Griffin Gate Golf Resort & Spa

Hotel Rooms Controller

We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room management, maximizing occupancy, and maintaining high standards of guest satisfaction. If you are passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

Key Responsibilities:

- Monitor and manage room availability, reservations, and occupancy levels to optimize hotel revenue

- Coordinate with front desk, housekeeping, and maintenance teams to ensure room readiness and address any issues promptly

- Update and maintain accurate records of room status, bookings, and cancellations in the property management system

- Assist in forecasting room demand and adjusting inventory accordingly

- Handle guest inquiries related to reservations and room availability professionally and efficiently

- Ensure compliance with hotel policies and standards related to room management

- Prepare reports on occupancy rates, revenue, and other key performance indicators for management review

Skills and Qualifications:

- Proven experience in hotel operations, reservations, or room management preferred

- Strong organizational and multitasking skills

- Excellent communication and interpersonal abilities

- Proficiency in property management systems and MS Office Suite

- Attention to detail and problem-solving skills

- Ability to work flexible hours, including weekends and holidays if necessary

- Knowledge of hospitality industry standards and best practices

Join our team and be part of a company that values growth, innovation, and exceptional guest experiences. We offer a supportive work environment, opportunities for professional development, and a chance to contribute to our reputation for excellence in hospitality.