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Regional Alarm Operations Manager in McAllen, Texas at Allied Fire Protection

NewJob Function: Executive/Management
Allied Fire Protection
McAllen, Texas, 78501, United States
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Job Description


REGIONAL ALARM OPERATIONS MANAGER

JOB DESCRIPTION


Reports To: Director of Fire Alarms

Direct Reports: Local Operations Managers at each site in the region

Travel: 30 to 40%, including overnight travel


Job Responsibilities include but are not limited to:

    Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned regionLead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminateDevelop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruitingAllocate labor, equipment, and resources across sites based on workload and prioritiesMonitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a wholeOwn the annual regional budget and forecast, and hold each site accountable to planOversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs driftEnsure accurate and timely pay applications, retainage tracking, and billing, and support AR collectionsEnsure contract and scope review is completed before job setupDevelop, implement, and continuously improve standardized operating processes across all sites in the regionAssist in refining company policies, workflows, SOPs, and related KPIsDrive the growth of the fire alarm and special hazards/suppression business throughout the regionOversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeoutEnsure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversionOversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistencyCoordinate installation for Premier Accounts across sites to ensure that customer needs are consistently metKeep site company licenses and individual licenses current at every site in the regionWork with regional sales teams to develop, augment, and update the pricing program for construction salesPartner with the Director of Fire Alarms to prepare regional construction and resource analysesIdentify and implement technology and process improvements across sites to increase regional productivity and profitabilityLead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practicesPerform other duties as assigned by the Director of Fire Alarms or executive management

Expectations:

    Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan DailySafety First
    Start each meeting with a Safety TopicComplete Monthly Jobsite Visits/Observations at Each Site in the RegionHold Local Managers and Teams Accountable for All Safety InitiativesTrack Safety KPIs (TRIR, EMR) by Site and for the RegionPromote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance): Self, Local Managers, and Teams
    Communicate effectively and professionally across all sites in the region, within the department, and with internal and external customersUnderstand, Follow, and Ensure Consistent Application of HR and Safety Initiatives and Processes at All SitesConduct Weekly Meetings with Local Operations Managers and the Regional Team: Superintendents, Administration, Sales, Design, etc.
    Review status on all jobs across the region: materials, equipment rentals, subcontractors, intercompany jobs, etc.Assist local managers in determining jobs to be billed and monthly projections for Construction/Remodel at each site
    Timely Review and Sign Off on Site and Regional ReportsTrack and Ensure Profitability of Each Site and the Region as a WholeOversee Change Order Management Across All SitesPromote and Track Regional Growth: stretch goal of 20%/year (Construction and Remodel site and regional goals to be discussed annually)Support and Ensure Adherence to All Company SOPs at Every Site: Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, Closeout and Service Handoff, etc.Ensure Inventory Control measures are in place at each siteEnsure multiple bids and leverage regional purchasing volume to optimize Material PurchasingManage Subcontractors across the region and ensure all subcontractor invoices are reviewed and approved prior to paymentReview Budget vs. Actual Job Costing Details by site and review findings with local managers for improvement opportunitiesMaximize Labor Production and Efficiency across sites, including sharing labor between sites as needed, while maintaining quality standardsMaintain Consistent Quality Control Standards Across All SitesEnsure Customer Satisfaction across the region and respond to Customer Satisfaction Survey feedback improvement opportunitiesReduce Turnover and Increase Retention across all sitesMaintain an Active Recruiting Pipeline for Key RolesTraining
    Input and Development of Training Requirements for All SitesAssess skillsets and build individual development and coaching plans for local managers and key team membersCommitment to Training at all levels, including development of local managers and future leadersSupport NICET and state licensing advancement across the regionOperations: Labor/Productivity, Materials Purchasing, Job FinancialsTeamwork: maintain positive interactions with local managers and teams, every site in the region, peers in other regions, Accounting, Service, etc.

Knowledge:

    Must have knowledge of fire alarm systemsKnowledge of special hazards/suppression systemsUnderstand fire protection installation requirementsAbility to properly read fire protection blueprintsKnowledgeable with NFPA 72, NFPA 70, NFPA 101, IBC/IFC, and all other applicable codesState fire alarm license required (hold or obtain); additional state licenses desirableNICET Level III or IV certification in fire alarm and/or special hazards preferredOSHA 30 required, or obtained within 6 months of hireManufacturer factory training preferredStrong knowledge of P&L management, WIP, and job cost analysis across multiple locations requiredExperience or knowledge of Procore, Sage Intacct, and Power BI a plusMust possess intermediate skills in Microsoft Word and advanced skills in ExcelMinimum education of High School Diploma or equivalent; Bachelor's degree preferredValid driver's license and acceptable MVR required

Work Experience:

    10 years of experience in installation and/or inspection of fire alarm systems5+ years of experience in Business Management, including oversight of multiple sites or locations3+ years of experience leading managers or supervisors across multiple locations2 or more years of experience in direct profit and loss responsibility and process management5+ years of experience in fire alarm or construction sales, preferredExperience with fire alarm and special hazards/suppression systems, preferred

Skills and Competencies:

    Self-motivated, ambitious, and interactiveCommunicative, detail-oriented, and organizedStrategic thinker who can build and execute a regional planDemonstrated ability to lead, mentor, coach, and develop managers and teams across multiple locationsRecruiting and team-building abilityStrong financial acumen and comfort having difficult conversationsExcellent communication, training, and planning skills requiredSense of pride, integrity, and organizational ability requiredMust be able to work independently and with othersWillingness to travel regularly between sites within the region, including overnight travel

Physical Requirements and Work Environment:

    Work is performed in both office and active jobsite environmentsMust be able to climb ladders and work from lifts and elevated platformsMust be able to lift and carry up to [50] lbsExposure to weather, noise, dust, and changing site conditionsMust wear required PPE and follow all jobsite safety requirements

Job Location

McAllen, Texas, 78501, United States

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