Shift Lead at SAS Coffee LLC – York, South Carolina
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About This Position
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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Responsibilities
*Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
*Maintain speed of service standards during high-volume periods by remaining calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
*Demonstrate punctuality, dependability and adaptability
*Assist the Store Manager with training new team members
*Serve as a keyholder, opening or closing store
*Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
*Proactively seek opportunities to increase sales
Benefits
*Paid, hands-on training
*Flexible schedule
*Daily cash tips
*Credit card/App tips
*Free drinks on shift/Discounted drinks off shift
*Discounted food
Salary $12-14 per hour
Qualifications
*Able to work in a fast-paced, energetic environment
*Great, positive attitude
*Desire to serve guests with a smile
*Dependable and motivated
**Candidates are required to be 18 years or older