Business Analyst / Agile Delivery Lead at Turning Point Global Solutions – Baltimore, Maryland

Turning Point Global Solutions is seeking a Business Analyst / Agile Delivery Lead to play a central role in the delivery of a cloud-based system for the Maryland State Department of Education (MSDE).

The Business Analyst / Agile Delivery Lead will be the engine behind requirements definition, stakeholder engagement, and technical specification for this complex, multi-user marketplace platform. Working across the MSDE, multiple associated stakeholders, and the TurningPoint technical team, the Business Analyst / Agile Delivery Lead translates diverse stakeholder needs into clear, actionable user stories, functional specifications, and acceptance criteria that drive Agile delivery.

Location: Hybrid; Baltimore, Maryland

• Lead requirements elicitation through stakeholder interviews, workshops, and user research with MSDE, multiple associated organizations, and system administrators.
• Translate business needs into detailed functional and non-functional requirements, user stories, use cases, and acceptance criteria aligned to the client system feature set.
• Own and maintain the Requirements Traceability Matrix (RTM) using the client DoIT template, ensuring traceability from requirements through design, development, and testing across all development increments.
• Drive backlog grooming and sprint planning sessions; work closely with the PM and development team to prioritize features and resolve requirements ambiguities.
• Support development of the System Design Document (SDD), including system requirements, UI/UX specifications, data dictionary, and processing logic documentation.
• Support UX framework definition including information architecture, navigation schema, wireframes, and design concepts for producer, multiple client organizations, and administrator user personas.
• Facilitate design review presentations with key evaluation personnel for feedback and concurrence on design parameters.
• Support development of the UAT Plan and test cases in collaboration with MSDE stakeholders; provide technical and non-technical support during UAT execution.
• Document the User Access Matrix covering all user roles and required permission levels.
• Contribute to training materials, user manuals, and online help documentation; support development of the Training Plan and train-the-trainer curriculum.
• Identify and document integration requirements for external systems including client procurement systems and producer platform plug-ins.
• Maintain clear, professional documentation in MS Office formats meeting Maryland DoIT minimum deliverable quality standards.

Required Qualifications

• 5+ years of business analysis experience on complex IT systems, preferably web-based platforms, marketplaces, or e-commerce systems within a state government environment.
• Prior experience with similar systems in state government environments.
• Strong requirements elicitation skills including stakeholder interview facilitation, workshop facilitation, and process mapping.
• Demonstrated experience working in Agile environments: user story writing, backlog grooming, sprint ceremonies, and Agile documentation practices.
• Agile certification: CSM, PSM, SAFe, or DASM.
• Experience producing formal government IT deliverables including RTMs, System Design Documents, UAT plans, and training documentation.
• Experience working with multi-stakeholder environments involving government agencies, end users, and technical teams simultaneously.
• Strong written communication skills; ability to produce clear, well-organized documentation meeting professional quality standards.

Preferred Qualifications

• CBAP (Certified Business Analysis Professional) or PMI-PBA certification.

We understand that our team members are our greatest asset. That’s why we offer:

• Competitive salary with annual performance bonus, and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $115,000 to $125,000. This salary is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.

Turning Point Global Solutions is a growing information technology services company that caters to federal, state and local government organizations, and commercial clients.

At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.

The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.

We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.

Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.

TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.