Inside Sales Specialist at ICIMS - Lutron Electronics Company, Inc – London, England

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination.

Lutron residential products with for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression. Learn more about our products, the experience and our unparalleled quality and innovation: Beautiful light. Intelligent shades. Powerful controls | Lutron Luxury

• Interact with selected residential dealers via phone, email, and chat as their main sales contact at Lutron. You will assist in onboarding new accounts, training existing small accounts to utilise proven selling approaches and sales tools in order to grow, qualify incoming project leads, and help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron.
• Build a strong knowledge of our innovative lighting control, lighting and shading products and solutions.

• Utilize our systems, such as SFDC and NICE inContact, to manage cases and customer inquiries. Maintaining and improving the data quality of prospects on SFDC.

• Bachelor’s degree is required
• For candidates with less than 5 years of professional work experience, minimum grade of 2.2 is required
• Prior experience in an inside sales or customer-centric role required.

• Proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast-paced environment while navigating multiple systems.
• Excellent communication and relationship-building abilities.
• Technical proficiency with CRM systems (e.g., Salesforce) and customer interaction tools (e.g., NICE inContact).
• Demonstrated ability to think creatively and propose innovative solutions to business challenges.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics