Customer Success Manager at Jobgether – Netherlands

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Netherlands.

As a Customer Success Manager, you will be the strategic partner and trusted advisor for key enterprise customers, ensuring they achieve maximum value from their investment in advanced AI-driven cybersecurity solutions. You will own the full customer lifecycle, from onboarding to renewal, driving adoption, satisfaction, and expansion. Collaborating closely with internal teams, you will influence product improvements, advocate for customer needs, and apply your technical expertise to solve complex challenges. This role offers a dynamic, high-growth environment with opportunities to shape customer strategy, build long-term relationships, and contribute to the success of a cutting-edge cybersecurity platform. You will travel moderately to meet with clients and have the autonomy to make impactful decisions.

• Own end-to-end customer relationships, from onboarding through renewal, ensuring adoption and value realization.
• Conduct onboarding, training, and Executive Business Reviews (EBRs) to align the platform with customer objectives.
• Establish trusted advisor relationships with key stakeholders, including IT, security, and executive leadership.
• Monitor customer health metrics, identify risks, and develop get-well plans to ensure retention.
• Drive platform integration into customer workflows and advocate for enhancements internally.
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to resolve issues and optimize the customer experience.
• Identify upsell and cross-sell opportunities, contributing to growth strategy and revenue expansion.

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, or Sales Engineering within enterprise SaaS, preferably in cybersecurity.
• Strong understanding of cybersecurity solutions (e.g., SIEM, NDR, firewalls, forensics) and network protocols (TCP/IP, DNS, SSL, VPN).
• Proven ability to manage the full customer lifecycle and drive renewals and expansion.
• Skilled in interpreting customer health data and usage metrics to take proactive actions.
• Excellent organizational, project management, and communication skills, both written and verbal.
• Fluency in Dutch (native or near-native) and strong English proficiency.
• Bachelor’s degree required; preference for Computer Science, IT, or related field.
• Cybersecurity certifications (e.g., CISSP, CISM) are a plus.
• Empathetic, proactive, and passionate about customer success.

Benefits:

• Competitive compensation, including base pay and incentive plans.
• Participation in employee equity plan (stock options).
• Comprehensive health, life, and income protection insurance.
• Access to retirement savings plans and wellness programs.
• Generous paid time off and support for work-life balance.
• Opportunities for professional growth and career development.
• Inclusive, collaborative, and diverse workplace culture.