IT Infrastructure Manager - Information Technology - Non-Profit Healthcare at Boston Health Care for the Homeless Program – Boston, Massachusetts

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Summary of Position:
BHCHP is seeking a visionary and collaborative IT Infrastructure Manager to help advance our mission through secure, resilient, and modern technology systems. Reporting to the Chief Information Officer, this role provides leadership in the planning, implementation, and support of BHCHP’s technology infrastructure. The Infrastructure Manager will guide the design of systems that are reliable, scalable, and secure—ensuring our clinical and operational teams can deliver exceptional care.
This role requires a thoughtful balance of innovation, cybersecurity, operational reliability, and user-centered design in a healthcare environment where technology is essential to patient care.

Key Responsibilities
Infrastructure Strategy & Architecture

• Lead the planning, design, and continuous improvement of BHCHP’s IT infrastructure to ensure scalability, resilience, and operational efficiency.
• Evaluate and implement new technologies that support BHCHP’s operations, care delivery, and organizational growth.
• Establish and maintain standardized hardware, software, and system configurations across the organization.

Cybersecurity & Risk Management

• Ensure infrastructure systems support compliance with HIPAA and other healthcare privacy and security standards.
• Partner with the CIO to strengthen cybersecurity posture, including network segmentation, endpoint protection, monitoring, and threat detection.
• Oversee infrastructure controls that protect sensitive patient and operational data.

Systems & Network Operations

• Oversee the day-to-day operation and maintenance of critical infrastructure systems, including:
  • Enterprise networking and wireless infrastructure
  • Cloud platforms and virtualization environments
  • Identity and access management systems
  • Unified communications and VoIP systems
  • Remote access technologies
  • Physical security and facility technology systems
• Ensure reliable and secure connectivity across multiple clinical sites and remote workforce environments.

Business Continuity & Resilience

• Maintain robust backup and recovery systems and regularly evaluate their effectiveness.
• Lead infrastructure planning for disaster recovery and business continuity, ensuring critical systems remain available during disruptions.
• Conduct testing and improvement of recovery procedures.

Leadership & Team Development

• Provide leadership, mentorship, and technical guidance to members of the IT infrastructure team.
• Foster a culture of collaboration, accountability, and service excellence.
• Support team growth through coaching, training, and skill development.

Vendor & Project Management

• Manage relationships with key technology vendors and service providers.
• Lead infrastructure components of IT projects, ensuring alignment with organizational priorities and security standards.
• Balance innovation with responsible stewardship of organizational resources.

Operational Support

• Participate in IT Team on-call rotation duties to support systems outside of normal business hours (1 week approximately every 2 months).

Duties and responsibilities may be added, modified, or removed as organizational needs evolve, at the discretion of the Chief Information Officer.

Qualifications
Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Experience

• 10+ years of progressively responsible technical experience in IT infrastructure engineering or operations.
• 3+ years of leadership or supervisory experience managing technical staff.
• Demonstrated experience designing and supporting enterprise IT infrastructure in complex environments, preferably within healthcare.

Technical Expertise
Strong working knowledge in areas such as:

• Microsoft ecosystem including Microsoft 365 and identity management
• Enterprise networking, including routing, switching, WAN technologies, wireless infrastructure, and network access control
• Windows server administration, Active Directory, and enterprise messaging environments
• Virtualization and cloud infrastructure
• Cybersecurity best practices, including network monitoring, intrusion detection, and vulnerability management
• IP telephony / unified communications systems
• Secure remote access and distributed workforce support

Leadership & Professional Skills

• Proven ability to lead technical teams and infrastructure initiatives.
• Strong project management and organizational skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• A collaborative approach and commitment to exceptional internal customer service.
• Flexibility and composure when responding to urgent operational or clinical needs.

• The compensation approximately ranges from $105,000 - 168,000 annually and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.