Senior Customer Support Engineer at Foxit Software – Skopje

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, please visit https://www.foxit.com.

Foxit, a leading provider of innovative PDF products and services, is looking for technically skilled candidate with excellent interpersonal skills for technical support position. Technical support representative will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Job Title: Senior Customer Support Engineer

Location: Skopje, North Macedonia

Work Mode: Hybrid (2-3 days from office)

Identifying software solutions

Troubleshooting technical issues

Diagnosing and repairing faults

Installing and configuring software

Speaking to customers to quickly get to the root of their problem

Providing timely and accurate customer feedback

Talking to customers through a series of actions to resolve a problem

Following up with clients to ensure the problem is resolved

Supporting the roll-out of new applications

Providing support in the form of procedural documentation

Managing multiple cases at one time

Testing and evaluating new technologies

Degree in computer science or information technology will be considered an advantage

3 years of experience as technical support or similar will be considered an advantage

Any certification in Microsoft, Linux, Cisco or others is advantageous

Technical support and troubleshooting on Mobile Apps (Android, IOS)

Excellent communication skills, written and verbal communication

Proficiency in Windows /Mac OS

Experience with remote desktop applications and help desk software

Attention to detail and good problem-solving skills

Excellent interpersonal skills

Excellent written and spoken English is a must

Other spoken languages are considered as an advantage

If youre passionate about customer support and driven to solve problems, join the team thats shaping the future of PDF technology worldwide.