Operations Associate at Prime Health Services – Franklin, Tennessee

Do you thrive in a fast-paced environment where accuracy, service, and teamwork matter? Prime Health Services is looking for a detail-oriented, customer-focused Operations Associate to join our growing team. In this role, you’ll support several operational departments, ensure data quality, and help maintain a smooth, professional experience for our clients, providers, and internal teams.

If you enjoy being the dependable “go-to” person who keeps things running seamlessly, this is the role for you!

What You’ll Do

As an Operations Associate, you’ll work across several key operational areas, including:

Data Integrity

• Communicate daily with medical provider offices to verify demographics
• Research information, respond to emails, and update internal databases
• Route questions to the appropriate internal teams

Data Quality

• Support audits and special projects to ensure accuracy and compliance
• Review client contracts and partner network data
• Identify trends and share findings with management

Data & Contract Entry

• Enter provider demographic and reimbursement details
• Scan, file, and assist with basic reporting
• Ensure welcome packets and outgoing mail campaigns are completed accurately and on time

Panel Building

• Build and maintain accurate medical provider panels for workers’ compensation clients
• Log client requests and ensure updates are completed promptly

Reception Support

• Welcome visitors, clients, and vendors
• Answer main phone lines and route calls
• Maintain break areas and manage supply ordering
• Assist with meeting set-ups, mail distribution, and general office tasks

What You Bring

• High School Diploma or GED required; Associate or Bachelor’s degree preferred
• 2+ years of clerical or customer service experience—healthcare experience strongly preferred
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Excellent written and verbal communication skills
• Ability to multitask, stay organized, and thrive in a fast-moving environment
• Strong attention to detail, confidentiality, and reliability

Why You'll Love Working at PHS

Benefits

• Medical Insurance (high-deductible plan with HSA)
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO: 160 hours (4 weeks) annually, with rollover and cash-out options
• Fitbit program with monetary rewards
• Employee recognition programs
• Corporate office amenities including:
– Specialty coffee machines
– Smoothie bar
– Assorted teas
– Fruit provided by the company
– Collaborative workspaces
– Onsite market
• Frequent employee events: potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we’ve partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.