Community Membership Manager-Lakeshore Territory at Girl Scouts of Michigan Shore to Shore – Muskegon, Michigan

Community Membership Manager

Lakeshore Territory

Girl Scouts of Michigan Shore to Shore · $45,000–$50,000 · Salaried, Exempt

Every girl who joins Girl Scouts gains skills, confidence, and a community that's with her for life. You're the person who finds her.

As Community Membership Manager for the Lakeshore, you'll work across a stretch of West Michigan defined by strong community ties, active faith networks, and deeply rooted neighborhoods. This territory rewards relationship-builders. People here respond to someone they know and trust. Your job is to become that person and put that trust to work for the mission.

This is a field sales role with a mission. You'll own your pipeline, build your schedule around results, and be held to real growth targets. If you're energized by relationship-building and closing, and you care about what happens after the close, this role was built for you.

The Lakeshore territory runs from Muskegon south through Holland, Zeeland, Grand Haven, and surrounding communities in Ottawa and Muskegon counties. It's a region with real untapped potential for Girl Scout membership and a strong base of community organizations ready to partner. The density of faith communities, established civic networks, and family-centered culture here makes this an exceptional territory for someone who leads with relationship and follows through with results.

RECRUIT NEW MEMBERS

• Own a weekly cadence of at least two community recruitment events, schools, faith communities, civic organizations — and treat every event as a pipeline opportunity, not a checkbox.

• Drive prospects from first contact through membership with consistent, disciplined follow-up.

• Tell the Girl Scout story with energy and credibility to groups of every size, background, and level of familiarity with the organization.

• Build and deepen relationships with school administrators, faith leaders, and community partners who can expand your reach.

• Coordinate with council colleagues to connect new members to troop opportunities quickly and smoothly.

DEVELOP AND SUPPORT VOLUNTEERS

• Attend and actively support Service Unit meetings, bringing energy and practical value.

• Partner with Service Unit teams to build and execute meaningful Plans of Work.

• Recruit and onboard volunteer leaders to fill key Service Unit roles, ensuring no gap goes unaddressed.

• Be the go-to resource for volunteers: answer questions, solve problems, resolve conflicts, and keep leaders confident in their roles.

PROTECT AND GROW RETENTION

• Track membership data with intention — spot trends, identify at-risk members, and move proactively.

• Lead renewal outreach through calls, emails, and direct follow-up well before memberships lapse.

• Support troop leaders in creating experiences that keep girls and families coming back.

• Partner with internal teams to remove structural barriers to participation.

MANAGE YOUR TERRITORY LIKE A BUSINESS

• Keep clean, current records of all recruitment activity, contacts, and outcomes in council systems.

• Own your membership metrics: new girl registrations, total membership, and retention rates.

• Participate in Membership Kick-Off and annual Service Unit planning cycles with full preparation and follow-through.

• Respond promptly to inquiries, new registrations, and lapsed member outreach — urgency matters.

• A documented track record of hitting goals in sales, recruitment, fundraising, or account management. We want to see results, not just effort.

• The social confidence to walk into any room cold, build rapport fast, and leave with a commitment.

• Strong presentation skills and the discipline to manage your own schedule, priorities, and outcomes without daily direction.

• Genuine comfort working across diverse communities, cultures, and socioeconomic backgrounds.

• A bachelor's degree or equivalent combination of lived and professional experience.

• Experience with youth organizations, volunteer management, or STEM programming is a plus.

In this role, success isn't ambiguous. You'll know you're winning when:

• New girl membership is growing consistently in your territory, not just in strong months.

• Retention rates are trending up because girls and families are engaged, not just enrolled.

• Your Service Units are fully staffed with confident, supported volunteer leaders.

• Your pipeline is active, your follow-up is disciplined, and your recruitment calendar is full.

• Council leaders see your territory as a model for how this role is done.

Salary: $45,000 to $50,000 · Salaried, Exempt

• Location: Home-based within the territory (Ottawa or Muskegon counties preferred). Regular travel throughout the Lakeshore region required.

• One in-office day per week at the GSMISTS Muskegon office (221 W. Webster Ave., Muskegon) is expected.

• Regular evenings and occasional weekends are part of this role. That's not an exception; it's the job.

• Reliable personal transportation and a valid driver's license are required.

• Background screening required (cost covered by council).

• Membership in Girl Scouts of the USA (GSUSA) is required upon hire, per the bylaws of the national organization.

We serve approximately 6,000 girls across 30 counties in West and Northern Michigan. Our flagship Girl Scout DreamLab in Grand Rapids is a 7,300-square-foot hands-on STEM and leadership hub — a genuine story asset when you're recruiting.

We hire people who are mission-driven and performance-oriented. We hold high standards, invest in our team, and take the work seriously. If you want a role where your results matter and your territory is your own to build, this is it.

Equal Opportunity Employment

GSMISTS is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, height, weight, marital status, or any other characteristic protected by applicable federal, state, or local law.

Background Screening Notice

All offers are contingent on a background screening, which may include a criminal history check and sex offender registry search. Screenings are conducted in accordance with EEOC guidelines and applicable law. The cost is covered by the council. A criminal record does not automatically disqualify a candidate.

https://recruiting.paylocity.com/recruiting/jobs/All/138a0593-4b3c-43c7-bf84-45541b76f96c/Girl-Scouts-of-Michigan-Shore-to-Shore