CHIEF OPERATING OFFICER in Lorain, Ohio at Lorain County Health & Dentistry

Job Title: Chief Operating Officer

Company: Lorain County Health & Dentistry

Location: Onsite - Lorain, OH

At Lorain County Health & Dentistry, we are more than a Federally Qualified Health Center—we are a trusted, expanding community anchor delivering comprehensive medical, dental, and behavioral health services to individuals and families across multiple locations in Lorain County.

For more than 20 years, our organization has been committed to advancing health equity and ensuring that every person—regardless of income, background, or ability to pay—has access to high‑quality, compassionate care. Over time, we have grown into a regional leader in integrated, patient‑centered healthcare, offering coordinated support across primary medical care, oral health, behavioral health, and preventive services.

As we continue to broaden our footprint and deepen our impact, we are seeking a visionary, strategic, and mission‑driven leader to join our executive team.

Primary Duties:

The Chief Operating Officer (COO) oversees and directs daily operations and operational management of Lorain County Health & Dentistry (LCH&D) to achieve operating goals and strategic initiatives, sustain and enhance fiscal stability, establish and implement efficient work flows and assure the provision of excellent care and service to all patients. The COO is responsible for all business administration, including contractor selection and management, purchasing, information systems, security and technology, call center operations, patient appointment and provider scheduling, facilities and equipment, and data management and analysis. The COO will plan and organize operational and administrative systems to ensure that LCH&D effectively delivers care and services as measured by production and volume, patient satisfaction, bottom line performance, quality of care and employee satisfaction. The COO is responsible for the development, implementation, maintenance and evaluation of administrative and operational policies and procedures.

A member of the Senior Leadership Team reporting to the President & CEO, the COO is expected to stay current and informed, and to update the CEO and Senior Team, regarding trends in Federally Qualified Health Center (FQHC)/community health center operations and in local healthcare/health system developments that may impact LCH&D and its business strategies. Working closely with the CEO, and using local data, the COO identifies and recommends opportunities for growth and expansion and assists in, or leads, expansion projects.

Qualifications:

• Master's Degree in Business, Health Administration, Public Health, Nursing, Nonprofit Management, or related field
• At least 5-10 years of progressive operational leadership experience at a senior level, preferably in a FQHC setting
• Demonstrated ability to leadership and the ability to set and achieve goals, and guide other to do so
• Strong communication and leadership skills with support for organizational quality improvement and strategic initiative alignment

LCH&D is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

Please note: LCH&D is not partnering with external recruiting firms for this role.