Account Management Director – (IoT Connectivity) in at KORE Wireless Inc

Industry Experience is Paramount: Please note: KORE Wireless is exclusively seeking candidates with direct, proven experience in IoT Connectivity, Managed IoT Services, or related PaaS/SaaS solutions within the Internet of Things ecosystem. Applications from candidates without this specific industry background will not be considered.

About KORE Wireless

KORE is a recognized global leader in Internet of Things (IoT) connectivity and solutions. We are dedicated to empowering businesses by simplifying the complexities of IoT and enabling them to deploy, manage, and scale their IoT innovations worldwide. We are seeking a highly experienced and professional Account Management Director to join our North American sales organization.

Position Summary

The Account Management Director serves as a strategic partner to KORE’s most valued clients. This individual is responsible for driving sustainable growth, maximizing customer lifetime value, and ensuring client satisfaction within an existing portfolio. The ideal candidate will be a trusted advisor who can secure long-term revenue, drive the adoption of KORE’s full suite of services, and foster deep, lasting business relationships. This role requires a candidate with direct and extensive experience in the IoT industry, specifically with connectivity, PaaS/SaaS, or managed services.

Essential Functions & Responsibilities

Strategic Account Growth & Financial Strategy:

• Develop and execute strategic account plans to achieve revenue growth, retention, and customer satisfaction targets within an assigned portfolio.
• Identify, pursue, and close upsell, cross-sell, and renewal opportunities across the entire KORE services portfolio.
• Conduct regular, data-driven Quarterly Business Reviews (QBRs) with clients to demonstrate value, align on future strategy, and uncover new requirements.
• Analyze KORE’s competitive positioning to proactively defend accounts and expand our market footprint.

Customer Relationship & Advocacy:

• Establish and nurture deep, multi-threaded relationships with key client stakeholders, from day-to-day contacts to C-Level executives.
• Act as the "voice of the customer" within KORE, championing their needs and ensuring cross-functional teams are aligned to deliver exceptional service.
• Articulate the KORE value proposition with precision, ensuring clients understand the full benefit of our partnership and technology ecosystem.
• Serve as the primary point of contact and escalation for designated accounts, demonstrating leadership and ensuring swift resolution to any challenges.

Business Process and Strategic Excellence:

• Manage the entire post-sales lifecycle, from onboarding and adoption to renewal and expansion.
• Maintain accurate and up-to-date account activity, opportunity pipeline, and revenue forecasts in CRM (Salesforce).
• Prepare, negotiate, and finalize commercial proposals and contractual documentation for renewals and service expansions.
• Collaborate effectively with Business Development, Solutions Engineering, and Customer Support teams to deliver a seamless customer experience.

Qualifications & Experience

Required Qualifications:

• Minimum of 7+ years of experience in strategic account management or complex B2B sales.
• A minimum of 5 years of experience selling managed IoT services, platform solutions (PaaS/SaaS), or complex connectivity, with a demonstrable track record of managing enterprise accounts.
• Deep understanding of the IoT ecosystem, including connectivity technologies (5G, LTE-M, eSIM), device lifecycle management, and the role of global IoT service providers.
• Must be legally eligible to work in the United States.

Preferred Qualifications:

• Proven experience and a strong network within one or more of KORE's key verticals: Healthcare (Connected Health), Fleet Management & Logistics, or Industrial IoT.
• Demonstrated success in consistently exceeding multi-million dollar revenue and retention targets through a consultative, value-based selling methodology.
• Formal training in account management or sales methodologies (e.g., SAMA, MEDDIC, Challenger) is highly preferred.

CORE Competencies

• Trusted Advisor: A master relationship-builder who cultivates deep, long-term partnerships built on trust, credibility, and delivering tangible business value.
• Strategic Account Planner: Possesses a methodical and proactive approach to account growth, identifying opportunities and mitigating risks to maximize customer lifetime value.
• Commercial Growth Driver: Expertise in identifying and developing expansion opportunities by deeply understanding a client’s specific industry challenges and aligning KORE’s solutions to their strategic goals.
• Customer Advocate & Problem Solver: A passionate champion for the customer with an innate ability to navigate complex challenges and orchestrate internal resources to find effective solutions.
• Market & Industry Insight: Skilled in identifying key segment trends relevant to customers’ industries and proactively advising them on how KORE’s solutions can address future needs.
• Technology & Industry Knowledge: Strong understanding of the business and technical drivers of IoT, from global connectivity and device management to full-stack application solutions.
• Effective Communication: Excellent command of English, both oral and written, with the ability to convey complex solutions clearly and build compelling business cases.

KORE VALUES

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.