On-Site (Data Center) Technician in Sunnyvale, California at CloudOne Digital

About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Are you a skilled Data Center Technician ready for your next challenge? Servers.com, a global leader in high-performance cloud infrastructure, is expanding, and we're looking for tech-savvy professionals like you to join our team. If you're passionate about working with cutting-edge technologies, ensuring the highest level of service uptime, and thrive in fast-paced environments, this is your opportunity to grow with us.

At Servers.com, you'll work alongside a dynamic team, tackle exciting projects, and be at the heart of our infrastructure operations. We're committed to innovation, and your expertise in hardware, networking, and troubleshooting will help us continue to deliver excellence to our global clients.

Apply today and be a part of the future of cloud computing with Servers.com!

This is a permanent, full-time, on-site (Sunnyvale, CA) position paying $35 - $43 per hour.

Responsibilities:

• Decommissioning hardware
• Destruction of data on reclaimed devices
• Track inventory and maintain accurate recordkeeping
• Test and troubleshoot hardware
• Perform audits of datacenter infrastructure
• Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
• Check IP status on RBLs and process as needed
• Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
• Installing various operating systems and applying base configurations
• Communicating with customers via telephone, chat, and email to provide exceptional support
• Perform hardware firmware upgrades, and learn new hardware platforms
• Rack servers, install cabling, and assist with other infrastructure needs
• Deploy complex, highly available infrastructure and services
• Assist with additional duties as instructed by leadership/senior techs on the team

Skills, Competencies, and Qualifications:

• 1+ years relevant experience
• Solid working knowledge of computer hardware
• Excellent written and verbal communication skills
• Exemplary organizational skills and attention to detail
• Excellent diagnostic skills
• Proven customer service acumen
• Solid working knowledge of various Linux distributions
• Experience installing, maintaining, and troubleshooting the LAMP stack
• Basic experience with Windows Server
• Basic networking knowledge
• Understanding of different RAID configurations
• Ability to setup and configure various operating systems
• Ability to appropriately set up and decommission hardware within the constraints of the data center

We Offer:

• 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
• Traditional and Roth 401k with company matching
• Fun employer-sponsored events
• A collaborative team culture
• Consistent/set work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.