Salesforce Business Analyst - Service Cloud at Thunder – San Francisco, California

Business Analyst - Salesforce Service Cloud
Location: Remote (US-based, DC Metro Area preferred). Possible in-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type: This is a contingent role based upon a successful bid award.
Role Summary:
Thunder is seeking a Business Analyst (BA) to play a vital role in the delivery of complex Federal Salesforce Public Sector solutions, with a focus on Service Cloud and Experience Cloud. Working in close partnership with the Federal Solution Architect, you will act as a bridge between mission requirements and technical execution. You will lead the elicitation of requirements, define user stories, and perform hands-on configuration to ensure best-in-class outcomes within rigorous Federal security and compliance standards.
Responsibilities:

• Collaborate with the Solution Architect to align technical designs with business strategies, ensuring all documentation complies with Federal standards.
• Support running discovery workshops with cleared Federal stakeholders to elicit mission-critical requirements and translating them into functional specifications and user stories.
• Develop detailed business process diagrams and call flow designs to support the design of scalable Federal solutions.
• Supports the configuration of Salesforce Service Cloud, Experience Cloud, and Government Cloud Plus environments to meet documented user stories.
• Support client User Acceptance Testing (UAT) and collaborate with developers and QA resources to verify that solutions meet rigorous Federal requirements.
• Coordinate with all Delivery resources to assign work and ensure high-quality deliverables.
• Stay updated on Salesforce trends like Agentforce and AI capabilities to provide innovative solutions within secure Government Cloud Plus environments.

Qualifications:

• 4-6+ years of Salesforce consulting experience, with a proven track record in large-scale Federal environments.
• Extensive hands-on experience with Salesforce Government Cloud Plus, Service Cloud, and Experience Cloud.
• Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling.
• Proven working knowledge of, or willingness to learn, Agentforce and Salesforce AI capabilities.
• Exceptional stakeholder management skills and the ability to establish credibility with Federal decision-makers.
• Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
• US Citizenship Required, with ability and willingness to obtain security clearance(s).
• Bachelor's degree required.
• Required: Salesforce Certified Administrator and Business Analyst.
• Preferred: Service Cloud Consultant, Experience Cloud Consultant, and Salesforce AI Specialist.

Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store for You:

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.