TSC Representative in Monterey Park, California at Careers at F&A Credit Union

At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families, today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven and we share in the responsibility for creating a great workplace. As part of the F&A team, you will enjoy these outstanding benefits:

• Medical, Dental, Vision, and Life Insurance – 100% of employee premiums are paid by F&A
• Subsidized medical premiums for dependents
• Employee Loan Discount Program – even better rates on your home and car loan
• 401k with employer match up to 3.5%
• Profit sharing – up to 6% of annual salary is contributed each full calendar year worked
• Paid time off accrual starting at 4 weeks per year
• Up to 13 paid holidays
• Flexible spending accounts for health and dependent care
• Voluntary plans – additional life insurance available for employee and family
• Educational assistance program
• Employee assistance program

Essential Job Responsibilities

The TSC Representative responds to a large volume of calls and is responsible for assisting members with inquiries, account discrepancies and understanding of variety of credit union products and services; performs a variety of account maintenance functions.

• Assumes responsibility for responding to member telephone inquiries and delivers exceptional member service.
• Answers a heavy volume of incoming calls in a positive professional manner.
• Performs a multitude of account functions such as inquiries, transfer requests, loan payments, line of credit advances and wire requests.
• Assists members with online banking products or service requests.
• Assists members with the completion of forms available on our website (i.e. VISA debit or credit card fraud or dispute forms).
• Opens new sub-share and/or certificate account requests.
• Send out new account information and/or information related to credit union products and services.
• Cross sell credit union produces and services based on the member’s needs, explains current promotions, new, and existing products and services.
• Input applications and provides status for all types of consumer loans as requested by members; answer basic questions about F&A consumer products and services

• A high school degree or equivalent
• Ability to be bonded and to retain bond ability
• Knowledge of credit union principles and procedures and member service philosophy
• A minimum of one to three years of customer service experience, specifically in a call center, including preparatory experience
• Strong verbal and written English communication skills
• Computer and software proficiency (MS Word, Excel, Financial)
• Accurate typing/data entry and processing data
• Ability to work on a PC for 6-8 hours per day
• Must be adaptable to different and changing situations and solve problem
• Courteous, friendly, professional, and service-oriented
• Ability to work independently and with minimal supervision

F&A Federal Credit Union is an equal employment opportunity employer. We will consider qualified applicants with criminal histories for employment in a matter consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance. Hourly rate: $19.79 - $24.74 per hour.