Teleservice Representative in North Hollywood, California at MINI of Universal City

Teleservice Representative - MINI of Universal City

MINI of Universal City is seeking a motivated and customer-focused Teleservice Representative to join our MINI Service team. In this role, you will be the first point of contact for customers, assisting with service scheduling, follow-ups, and ensuring an exceptional service experience that reflects the premium standards of the MINI brands.

Key Responsibilities:

• Handle inbound and outbound calls for service appointments and follow-ups
• Schedule, confirm, and reschedule service appointments efficiently
• Communicate recommended services and maintenance reminders to customers
• Follow up on missed appointments (no-shows) and declined services
• Maintain accurate customer records in the system
• Coordinate with service advisors and technicians to ensure smooth workflow
• Deliver a high level of customer satisfaction with every interaction

Qualifications:

• Previous experience in a call center, customer service, or automotive dealership preferred
• Strong communication and interpersonal skills
• Ability to multitask and manage high call volumes
• Basic computer proficiency (CRM or scheduling systems a plus)
• Professional, positive, and team-oriented attitude

What We Offer:

• Competitive pay: $17.87 + bonuses
• Full benefits: Health, Vision, Dental, 401(k), PTO
• Opportunities for growth within the MINI organization
• Supportive team environment

Why Join MINI of Universal City?

At MINI of Universal City, we believe in developing our team from within. We provide the training, tools, and support you need to build a long-term career in the automotive industry. If you’re ready to grow your skills and take the next step, we encourage you to apply today.