PATH Outreach Case Manager in Detroit, Michigan at Neighborhood Service Organization

• Provides street outreach to engage consumers who are defined as unsheltered.
• Provide follow-up services to known locations as identified by the person served.
• Performs thorough intake and prioritization assessments and screenings.
• Participates in team meetings and presents information obtained through the screening and assessment process.
• Develops service plans for participants based on intake and housing needs.
• Directly engages landlords/property managers.
• Refer participants to the Coordinated Assessment Model for housing placement.
• Provide a ‘warm hand-off’ to supportive housing providers
• Assist participants through the Housing Choice Voucher process when scoring for Rapid Rehousing, including facilitating housing placement, and attending lease signings.
• Assist participants in understanding and abiding by their lease obligations.
• Carries out eviction prevention plans if needed.
• Provides intensive support services until participant is successfully housed.
• Assist participants in obtaining necessary household items and referrals to primary and mental health service and linking/coordination with state benefits.
• Documents services within 24 hours for non-face to face services; 48 hours for face-to-face services.
• Completes progress notes (which includes HMIS service transactions and HMIS case notes) according to agency policy.
• Uploads all required housing documents into HMIS & ECO.
• Maintains copies of all housing related documents within the participant’s record.
• Completes Assessments in a thorough and timely manner.
• Completes a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
• Completes and makes corrections to reports within time frames requested by supervisor.
• Receives introductions and assignments, provides weekly caseload reports and makes recommendations to the professional team.
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings.
• Identifies resources within the community and assists clients to access resources such as security deposit, furniture, and other household items.
• Develops and maintains a working knowledge and relationship with providers of resources for clients.
• Apprises Administrative staff of service gaps that affect clients’ functioning within the community.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

• BA/BS/BSW in human services/social work or related field or 4+ years of case management working with homeless individuals with mental illness in lieu of degree or combination thereof.
• Previous street outreach experience preferred but not required

DISCLAIMER MESSAGE:

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.