Mortgage Processor - Administrative Support in Austin, Texas at Security National Mortgage Company

What You'll Do

• Manage a small pipeline of up to 5 loans per month
• Review new loan files prior to initial disclosures to ensure completeness and accuracy
• Assist with file setup to prevent conditions (“cures”) and improve submission quality
• Support overall file quality and readiness for processing and underwriting

• Monitor and respond to team inbox inquiries and help requests in a timely manner
• Answer basic operational and loan-related questions from team members
• Assist with loan locking and DPA (Down Payment Assistance) loan processing as needed
• Pull and distribute scheduled reports, including:
  • Broker reports (month-end)
  • Branch projection reports (first and mid-month)
  • DPA reports (first and mid-month)
  • Processor projection reports
• Provide support for daily operational questions, including:
  • Running DU (Desktop Underwriter)
  • Troubleshooting file or system issues
  • General workflow guidance

What We'll Love About You

• Excellent customer service
• Effective communication skills including written and verbal
• Basic knowledge of lender’s and investor’s underwriting and program guidelines
• Ability to prepare state and federally required disclosures
• Ability to manage processing pipeline
• Knowledge of basic underwriting guidelines to calculate income, assess adequate asset availability, review appraisal report, read title commitment/preliminary title reports
• Depending on the opening, may train or may need someone with 1-2 years experience

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing and data entry
• Ability to view and analyze information on a computer screen for extended periods
• Occasional standing, walking, and reaching
• Ability to lift and carry up to 10–15 pounds (files, documents, office materials)
• Ability to maintain focus in a fast-paced, deadline-driven environment

What You'll Love About Us

• Great Company Culture
• Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21)
• Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
• Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match