Front Desk Agent in Portland, Maine at StepStone Hospitality Inc.

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.

• Greet and welcome guests in a friendly and professional manner
• Process check-ins and check-outs accurately using the hotel management system
• Handle guest reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns promptly
• Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine
• Coordinate with housekeeping and maintenance to ensure room readiness
• Handle cash, billing, and payment processing securely
• Uphold brand standards associated with Hilton Worldwide

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (experience with hotel software is a plus)
• Reliable, punctual, and professional demeanor

• Competitive hourly wage
• Employee discounts at Hilton properties worldwide
• Opportunities for career growth and advancement
• Paid time off (for eligible employees)