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What is the role of a Senior Customer and Industry Insights Analyst at Jobgether?

The Senior Customer and Industry Insights Analyst position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Senior Customer and Industry Insights Analyst job located?

United States, Other / Non-US, United States

What type of employment is offered for this Senior Customer and Industry Insights Analyst role?

Full-time or part-time position

What is the expected salary for this Senior Customer and Industry Insights Analyst job?

Compensation will be discussed during the hiring process.

Senior Customer and Industry Insights Analyst job near me in United States, Other / Non-US at Jobgether

Senior Customer and Industry Insights Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer and Industry Insights Analyst in United States.

This role sits at the intersection of analytics, storytelling, and strategic decision-making, transforming complex customer and industry data into clear, actionable insights. You will help define how a fast-growing platform understands its merchants, consumers, and broader self-care ecosystem, shaping everything from product strategy to go-to-market execution. Working closely with executive leadership and cross-functional teams, you will translate data into narratives that influence key business decisions. The environment is highly collaborative, insight-driven, and focused on turning ambiguity into clarity. This is a role for someone who enjoys connecting disparate data points, identifying meaningful patterns, and communicating findings in a way that drives action. You will also play a key role in shaping recurring insight products that inform both internal strategy and external thought leadership.

Accountabilities

You will be responsible for transforming raw data into high-impact insights that guide strategic and operational decisions across the organization:

Develop and publish recurring external and internal insight reports (weekly, monthly, quarterly) covering industry trends, customer behavior, and performance benchmarks
Analyze merchant, consumer, and product data to identify ecosystem trends, quantify impact, and surface growth opportunities across segments and regions
Build deep customer understanding across demand patterns, pricing sensitivity, frequency, and lifecycle behavior to support segmentation and GTM strategies
Define merchant segmentation frameworks by vertical, size, and maturity, including benchmarking models and outlier detection for strategic decision-making
Monitor and analyze operational and industry dynamics such as utilization, retention, cancellations, rebooking, and seasonal patterns
Partner with Marketing, Product, and GTM teams to develop data-driven narratives, visuals, and insights that support campaigns and positioning
Deliver executive-ready presentations that translate complex analysis into clear recommendations, tradeoffs, and measurable business impact
Ensure privacy-safe data practices through robust aggregation standards, disclosure controls, and compliance with data protection thresholds

Requirements

You will bring strong analytical expertise combined with a storytelling mindset and the ability to influence senior stakeholders:

6+ years of experience in analytics, insights, or data roles within SaaS, marketplaces, payments, or high-growth tech environments
Advanced SQL expertise (Snowflake preferred), strong Python skills, and hands-on experience with dbt in production environments
Proven experience creating executive-facing reports, dashboards, and insight-driven narratives used for strategic decisions
Strong understanding of product analytics, SaaS growth metrics, and how insights translate into business opportunities and tradeoffs
Experience with BI tools such as Looker, Tableau, Sigma, or Power BI
Excellent communication and editorial skills, with the ability to simplify complex findings into clear, compelling insights
Working knowledge of privacy-aware analytics, including aggregation thresholds, k-anonymity concepts, and data disclosure controls
Strong stakeholder management skills with the ability to operate in cross-functional, fast-paced environments

Benefits

Competitive base salary with location-based ranges and potential variable compensation
Equity participation in a high-growth company
Fully remote work environment with flexibility and autonomy
401(k) plan with company match
Comprehensive medical, dental, vision, and life insurance coverage
Flexible PTO policy to support work-life balance
Monthly work-from-home stipend
Family planning resources and support programs
Learning and development budget to support professional growth
Inclusive and diverse workplace culture focused on collaboration and impact

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Customer and Industry Insights Analyst in United States at Jobgether

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