Assistant Manager in Westfield, Indiana at Clancy's Hospitality
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Job Description
About the Company:
Clancy’s Hospitality was established in 1965 in Noblesville, Indiana, by Indiana Restaurant Hall of Fame Member Carl Fogelsong. Pride in technically excellent service, combined with warm hospitality, is the cornerstone of our business. We coach our staff to treat every customer as a guest in our own home—because that’s who we are, and that’s who we’ll always be.
We believe that hospitality, when done well, can be a transformative force in a community.
About the Role:
The Assistant Manager collaborates with the leadership team to set standards and practices that ensure a high-performing and fulfilled staff. You work closely with management to drive daily service, inspire teamwork, and hold team members accountable to established standards. You educate and support the service team to create an exceptional dining experience for all guests and foster a positive work environment for employees.
Responsibilities:
- Cultivate a culture of authentic hospitality that supports business objectives and growth.
- Maintain excellence and cleanliness in the dining room, ensuring appropriate inventory for employees and guests.
- Maintain positive working relationships with kitchen leaders and line staff, ensuring effective communication during service.
- Provide continuous support to service staff and actively participate in the cycle of service as needed.
- Work with beverage management to conduct, reconcile, and submit month-end beverage inventory.
- Ensure compliance with HR practices, holding employees accountable to standards and following disciplinary procedures when necessary.
- Oversee payroll processes, ensuring accuracy and timely submission in accordance with business/accounting procedures.
- Ensure compliance with DOL and Health Department regulations as they pertain to restaurant operations.
- Collaborate with management to hire and train service staff, manage scheduling, provide ongoing training, and develop team members.
Qualifications:
- 2+ years of dining room experience in hospitality & casual dining; management experience preferred.
- Excellent food and beverage knowledge.
- Strong passion for education and team development.
- Excellent verbal and written communication skills.
- Understanding of Microsoft Office applications (Excel, Word, Outlook, etc.).
- Bachelor’s degree or certification in a hospitality-related field preferred, or equivalent experience gained on the job.
- English fluency required; Spanish preferred.
Benefits:
- Competitive salary with bonus potential
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support a balanced life outside of work
- Life Insurance
- Dining discount throughout the Clancy’s Hospitality family of restaurants
- 401(k) plan to help you invest in your future
Clancy’s Hospitality is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations will be made under applicable law to enable qualified individuals to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.