Release of Information (ROI) Associate in Oroville, California at Feather River Tribal Health

Feather River Tribal Health – Where Purpose Meets Passion

For over four decades, Feather River Tribal Health (FRTH) has been a trusted healthcare home for families throughout the region. Established through the dedication of local tribal communities, FRTH was built on a promise: to provide compassionate, culturally grounded, patient-centered care for all. What began as a small community clinic has grown into a full-service healthcare network committed to wellness, prevention, and the belief that high-quality care should be accessible to everyone.

At FRTH, patients come first, always. Our team is driven by core values of respect, integrity, and cultural humility. We take pride in creating a warm and inclusive environment where every individual is treated with dignity and where employees know their work makes a true difference in the lives of others.

Joining our team means more than starting a job, it means becoming part of a mission. You’ll work alongside passionate, supportive professionals who believe in giving back, strengthening community wellness, and delivering care that honors both the individual and the cultures we serve.

Whether you’re a healthcare provider, clinical support professional, or part of our administrative team, you will have the opportunity to:

Make a meaningful impact in underserved and tribal communitiesProvide care in a setting where quality, compassion, and cultural respect guide every decisionGrow your career with ongoing training, mentorship, and advancement opportunitiesWork in a values-driven organization that celebrates collaboration and innovationBe part of a workplace where your work truly matters

At Feather River Tribal Health, we don’t just care for patients; we care for people, community, and each other. If you’re looking for a career with purpose, connection, and heart, you’ll find it here.

Join us and help shape the future of community health.

POSITION SUMMARY:

The Release of Information (ROI) Associate is responsible for processing all release of medical records information requests in a timely and efficient manner, both by paper and electronic means, to requestors according to state, federal, HITECH Act and HIPAA regulatory guidelines, ensuring accuracy and providing the highest quality customer service. Responsible for receipt, monitoring, and tracking of release of information requests until completed and meeting a reasonable turnaround time to ensure compliance with all state and federal regulations, and FRTH Privacy and Security policy and procedure.

ESSENTIAL FUNCTIONS:

1. Respond to all ROI requests by phone, FAX, mail, email and in-person inquiries for medical information; determines appropriateness of request and responds accordingly. Processes requests within required time limit(s).

2. Verifies requests are compliant and/or complete before processing. Returns request to requestor if not compliant and/or complete.

3. Review and process requests for disclosure of PHI in compliance with the requirements for use and disclosure of confidential information and/or records per FRTH Privacy and Security policies.

4. Responsible for retrieval of records in response to requests for information, reviews records for appropriate dates of service, minimum necessary standards, and conducts verification of identity per the content of the request.

5. Scans records into the patient chart.

6. Obtains guidance from Privacy Official for appropriate interpretation on relevant policies, procedures and regulations for privacy, confidentiality, patient rights, and disclosure of information.

7. Required to accurately upload dictation from a variety of sources in a timely manner.

8. Communicates with attorneys, law enforcement, auditors, insurance company representatives, patients, community healthcare organizations, FRTH employees and other agencies regarding requests as needed.

9. Activates, inactivates and processes records of deceased patients.

10. Performs other duties as assigned including serving as back-up to other staff in the department.

11. At the time of hire, each employee will meet with their supervisor to set measurable goals and objectives that are a requirement for the position. These measurables will be monitored by the supervisor and reviewed during the introductory period. They will also be utilized in the annual performance evaluation. The measurables may change from year to year. The supervisor is responsible to notify the employee of any new measurables at the time of the performance review.

ADDITIONAL RESPONSIBILITIES:

1. Keeps up-to-date with current literature and outside/agency requirements.

2. Serves on agency committees, workgroups, and other bodies as assigned.

3. Performs other assigned duties as necessary within the realm of the Health Information Department.

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Ability to establish and maintain effective working relationships; coordinate activities among departments within the organization and groups outside the organization.

2. Ability to maintain a professional attitude and appearance at all times.

3. Ability to meet deadlines and assigned projects in a timely, efficient manner.

4. Demonstrate awareness, sensitivity, and appreciation of Native American culture, traditions, customs, and socioeconomic needs.

5. Ability to be prompt and efficient with minimal absences.

6. Ability to respond effectively to the most sensitive inquiries or complaints.

7. Knowledge of health records systems

8. Ability to retrieve and/or patients records from online sources.

9. Good organizational and administrative abilities.

10. Must be able to follow instructions and work independently.

11. Ability to learn, interpret and apply policies and procedures.

12. Knowledge and proficiency in use of computers and various software programs.

13. Ability to write and express ideas and thoughts clearly and concisely.

14. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and its applications to health records.

15. Knowledge of the guidelines and requirements for administration of the Purchased/Referred Care (PRC) program.

16. Ability to arrive at work promptly and attend work on a regular basis.

17. Human relations skills to deal effectively with patients, clients, visitors and staff in person or on the telephone.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent.

2. At least 1 years’ experience in health information procedures, records regulations and systems.

3. Knowledge of Medical terminology.

4. Knowledge of HIPAA guidelines, federal and state laws governing disclosure of information.

5. Previous Release of Information experience preferred.

6. Must have knowledge of computer and office procedures/equipment.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, stoop, kneel or crouch; and talk and hear within normal range. The employee is frequently required to stand, walk, sit, climb, or balance and use taste and smell senses. The employee must regularly be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position is physically and emotionally challenging. There is a high degree of stress. Ability to deal with time constraints and emotional stress and exposure to body fluids and viruses are also essential functions of this job.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to odors and airborne particles. The noise level in the work environment is usually moderate.

Feather River Tribal Health, Inc. is a drug and alcohol-free workplace. As a federally funded Tribal Health Program, FRTH must comply with Executive Order No. 12564 (Sept. 15, 1986)(51 F.R. 32889 (requiring a Drug Free Workplace) and the Drug Free Workplace Act of 1988 (U.S.C. 8101-8106). As such, FRTH does require drug testing at the time of hire and upon reasonable suspicion after hire. All FRTH employees are required to comply with FRTH’s drug free workplace policies and applicable federal laws as a condition of employment.

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U. S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).

Compensation & Benefits:

Hourly Rate: $23.38-24.32, depending on experience

Health Insurance: Employer-paid medical coverage starting the month after hire for all tiers — Self, Self + One, and Self + Family

Dental & Vision: 100% employer-paid for employee-only coverage; additional family coverage available at a competitive rate

401(k) Plan: Available immediately upon hire with a 4% employer match

Life Insurance: $20,000 employer-paid policy for full-time employees, with options to purchase additional coverage

Paid Time Off: Vacation begins accruing on your first day — up to 80 hours annually

Loan Repayment Assistance Available