Sr. Audio Product Coordinator in Bensenville, Illinois at RENTEX INC

Duties & Responsibilities

Audio Operations & Collaboration:

• Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term
• projects.
• Provide technical support to end users as part of the Rentex 24/7 support system.
• Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly.
• Assist with locating economical parts from reputable suppliers needed for product repairs.
• Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).
• Keep QC guides up to date and create guides for new Audio gear purchased.
• Actively update and adjust substitutions and accessories as new products are added to inventory.

Quality Control & Repairs:

• Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides.
• Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes.
• Training & Documentation:
• Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas.
• Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Communication & Cross-Team Support:

• Partner with warehouse techs, sales support, and operations to keep shows on track.
• Provide clear, timely updates in tickets and chats; escalate appropriately when risk increases.

Success Metrics:

• Repair turnaround time and aging RMA counts trend down; more assets back in circulation faster.
• Support responsiveness improves: strong first-contact resolution and helpful documentation links.
• Inventory readiness: new SKUs are fully onboarded (kits, subs, accessories, guides) before first deployment.

Minimum Qualifications

• Proven experience with the allocation of parts to repair audio equipment.
• Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.
• 5+ years of field experience in the audio discipline within live entertainment environments; Education: High school diploma minimum.

Preferred

• Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics.
• Comfort with inventory/asset systems and barcoding workflows.
• Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.
• Ability to travel occasionally to major hubs.

Work Style & Tools

• Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides.
• Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures.
• Able to lift and move professional audio equipment safely when needed.

About Rentex

Rentex is a national provider of professional audio, video, and computer rentals serving production companies,

events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7

technical assistance across major U.S. hubs. Learn more at www.rentex.com.

Rentex is an equal opportunity employer.