Executive Client Partner in Clearwater, Florida at Scribe OpCo Inc dba Koozie Group
Job Description
If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.
Great reasons to join Koozie Group:
- People-first culture
- Flexible schedules
- Great benefits, including:
- Medical HSA and HRA plans
- Flex spending accounts
- PPO dental
- VSP vision
- Employee assistance program
- Employer-paid life insurance
- 401(k) with employer match
- PTO - Paid Time Off
- Advancement opportunities
- Tuition reimbursement
- Employee referral bonus program
- Employee recognition program
- Employee charitable giveback program (up to $250 value)
We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®!
Executive Client Partner
Remote · Travel up to 50%
The roleAs an Executive Client Partner, you'll own Koozie Group's largest and most complex accounts — the national buying groups, distributor networks and enterprise distributors that anchor a segment — and be accountable for growing them. You'll build multi-year account strategies, construct executive-level value and ROI cases, and navigate multi-stakeholder buying committees to win Koozie Group a bigger place in each account's company stores, programs, web stores and preferred-supplier lists. You'll work alongside a Client Success Partner, your Segment Leader, and our field and inside sales teams so every branch of the account sells Koozie Group the same way.
What you'll do- Own account growth. Manage a balanced book of named national accounts end to end — strategy, relationship, retention and growth — and deliver revenue, margin and share-of-wallet targets.
- Build multi-year account plans. Map opportunity and whitespace across each account, set clear goals, initiatives and ROI, and review progress with the customer in executive Quarterly Business Reviews.
- Navigate the buying committee. Build relationships with ownership, executive leadership, procurement, merchandising, marketing and supplier-relations teams, and identify and equip the internal champions who move decisions forward.
- Lead with insight. Diagnose each account's business challenges, reframe them with data, and build multi-product and program solutions backed by a clear business case.
- Manage the commercial terms. Lead proposals and navigate procurement; negotiate and renew distributor agreements, program pricing and promotions; and partner with your Segment Leader on program and contract structures.
- Activate the field. Partner with field account managers on top opportunities, branch visits and regional QBRs, and brief sales teams on account priorities each quarter.
- Protect the customer experience. Partner with your Client Success Partner on the post-sale experience and serve as the escalation point across Customer Care, Operations, Pricing and Finance.
- Forecast and report. Maintain an accurate account forecast in Salesforce and report trends, risks and opportunities to sales leadership.
- Expand and represent. Secure customer references and multi-year expansion, and represent Koozie Group at account events, trade shows and conferences.
- Revenue and gross-margin growth versus plan for each assigned account
- Share of wallet and product-line penetration within each account
- Multi-year retention and expansion across your book
- Forecast accuracy and Salesforce hygiene
- Account plans and executive QBRs completed on cadence
- 7+ years of strategic or national account management in B2B, including managing multi-million-dollar books and enterprise buying committees
- A track record of multi-year account growth through business planning, negotiation and executive relationships
- Executive presence and the ability to build a business case or ROI story that resonates with senior leaders
- Strong financial and analytical skills: you can build an account P&L, read the data and turn it into a recommendation
- The confidence to challenge a customer's thinking in a way that's credible, not abrasive
- Advanced Excel and PowerPoint; working knowledge of Salesforce or another CRM
- Self-directed and organized, able to manage several large, complex accounts at once
- Ability to travel up to 50%, including trade shows and overnight trips
- Bachelor's degree in business, marketing or a related field (or equivalent experience)
- Experience in the promotional products, hard-goods or advertising specialty industry, or selling through distributors
- Experience with ERP or BI tools
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