Austin City Limits in Sealy, Texas at NextCrew

The Guest Services Concierge is the first and last impression for every guest. You will welcome arrivals, answer questions, make reservations and recommendations, and solve problems quickly so each guest leaves with a great experience.

Detail

Information

Job title

Guest Services Concierge

Department

Guest Services / Front Office

Reports to

Guest Services Manager

Location

[Property name, City, State]

Employment type

Full-time or part-time

FLSA status

Non-exempt (hourly)

Guest welcome and assistance

• Greet guests warmly at arrival and throughout their stay or visit
• Answer questions in person, by phone, by email, and through text or chat
• Assist with luggage, directions, accessibility needs, and lost and found

Concierge services

• Recommend and book restaurants, tours, attractions, and entertainment
• Arrange transportation, including taxis, car service, shuttles, and airport transfers
• Keep current knowledge of local events, venues, hours, and seasonal offerings
• Handle special requests such as flowers, celebrations, tickets, and deliveries

Problem solving and service recovery

• Listen to guest concerns, resolve them on the spot when possible, and escalate when needed
• Follow up to confirm the issue was fixed and the guest is satisfied
• Log complaints, requests, and resolutions in the guest system

VIP and group support

• Prepare for VIP arrivals, group check-ins, and event guests
• Coordinate with front desk, housekeeping, food and beverage, and event teams

Administration

• Maintain the concierge desk, brochures, and recommendation files
• Process payments and charges accurately and follow cash-handling procedures
• Support front desk check-in and check-out during peak periods

Required

• High school diploma or equivalent
• 1+ year of customer service experience in hospitality, retail, events, or a similar setting
• Clear, friendly communication in person and on the phone
• Ability to stay calm and courteous with upset or demanding guests
• Basic computer skills and comfort learning new systems
• Availability for early, late, weekend, and holiday shifts

Preferred

• 2+ years in a hotel, resort, venue, or concierge role
• Experience with a property management system such as Opera, Maestro, or Cloudbeds
• Strong knowledge of the local area, restaurants, and attractions
• Second language, especially Spanish
• Hospitality degree or a guest service certification such as CGSP

Schedule: Rotating shifts including mornings, evenings, weekends, and holidays. Shift length is typically 8 hours.

Physical requirements

• Stand and walk for most of a shift
• Lift and move up to 50 pounds, such as luggage and packages
• Work in a fast-paced, guest-facing environment

Pay and benefits

• Pay range: $[XX] to $[XX] per hour, based on experience
• Medical, dental, and vision insurance for eligible employees
• Paid time off and holiday pay
• Employee discounts and travel perks
• Uniform provided
• Training and growth paths into front office leadership

Submit your resume and a short note on a time you turned around a guest's experience to [email or application link].

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.