Commercial Service Advisor in Oakland Park, Florida at Matheny Motors

Position Summary:

The Commercial Service Advisor is the primary point of contact for all service and repair matters. The Commercial Service Advisor is responsible for talking to and listening to customers and addressing any concerns they may have in an efficient and timely manner. This role also requires one to be able to set and manage expectations on the part of the customer and the technicians in terms of service delivery. The ideal candidate for the Commercial Service Advisor has an unrestricted driver’s license, clean driving record, and a strong mechanical aptitude. Experience in the commercial trucking industry preferred but not required and a strong customer service performance record.

Essential Duties and Responsibilities:

• Meets and talks to customers in person or on the phone regularly.
• Arranges quick and accurate diagnosis of reported issues.
• Executes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.
• Document all communication for Express Assessment in Uptime Pro and DMS
• Manages delivery of required repair actions by setting and managing customer expectations.
• Promotes a ‘white glove’ environment to showcase the repair facility.
• Takes ‘ownership’ and accepts accountability for delivering great service.
• Maintain a neat and clean appearance.
• Performs other duties as assigned.

Qualifications:

• Strong mechanical aptitude preferred.
• Commercial OEM truck experience.
• Good telephone skills.
• Strong computer and technology knowledge on various platforms.
• CDK Global DMS work experience highly preferred.
• An Impressive work ethic
• Self-motivation and the ability to work in a team environment.
• Unrestricted drivers license and clean driving record.
• Helpful attitude and friendly demeanor.
• Professional appearance and confident speaking voice/skills.
• Verifiable customer service performance record and or training required.

Additional Requirements:

• Must wear steel-toed boots.
• Must wear hearing and eye protection.

Work Environment:

• While work is primarily performed indoors, be prepared to work in outdoor conditions occasionally.
• Be prepared to work in various climates and temperatures, sometimes extreme.

Company Conformance Statement: Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

• Be safe, avoid injury and promote, through positive actions, a safe work environment 
• Perform quality work within deadlines with or without direct supervision 
• Interact professionally with other employees, customers and suppliers 
• Embrace our continuous improvement program and training, both onsite and offsite 
• Show willingness to work with new technology 
• Work effectively as a team contributor on all assignments 
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations 
• Demonstrate regular attendance and punctuality in accordance with Company policies 

Interact well and cooperatively with other employees