JCB Fellow at Beacon Health System – South Bend, Indiana

Reports to Associate Director of Memorial Family Medicine Residency Program who oversees the Care of the Underserved Curriculum. This position is funded via the Beacon Health System foundation, which provides the fellow with a stipend to cover living expenses. The fellowship is intended for a Notre Dame pre-medical graduate who either intends to advance to medical school in the near future or has elected to defer matriculation to medical school, opting for an immersive and experiential learning opportunity. In addition to ample exposure in working with medically underserved populations in South Bend, fellows will have direct exposure to faculty physicians, resident physicians, nurses, medical assistants, social workers, behavioral psychologists, clinical pharmacists, and administrative leadership. This will offer unique opportunities to form mentorship relationships and be integrally involved in clinical medicine. Fellows will participate in direct patient care through rooming patients, scribing for resident and faculty physicians, and engaging with population health projects. Each fellow will also be invited to work on a service project during the year that will be focused around improving care for underserved patient populations.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Attends and participates in scheduled meetings and is accountable for all information shared.
• Arrives on time and is engaged in all clinical duties (staffing, scribing, shadowing, etc.).
• Provides administrative support for special projects at Memorial Residency.
• Takes ownership of one particular project of interest within the Care of the Underserved Curriculum.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Patient/Customer Centered

• Places courtesy and service above routine and goes beyond patient expectations.
• Anticipates and takes proactive steps to ensure patient’s needs are met.
• Keeps patient/work environment neat and clean.
• Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible.

Respect

• Develops and maintains positive working relationships.
• Keeps others well informed.
• Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence.
• Practices active listening.
• Seeks to understand patient's experience.

Integrity

• Demonstrates integrity and strong business ethics.
• Utilizes time and resources in a prudent manner.
• Strives to continually improve department processes and services.
• Projects professional image through enthusiasm towards work, behavior and appearance.

Compassion

• Demonstrates Beacon values verbally and through actions.
• Demonstrates self-awareness and sensitivity to the perceptions of others.
• Listens carefully to input and concerns and takes appropriate action.
• Interacts with dissatisfied patients in a calm, respectful manner and seeks resolutions.
• Displays and exhibits caring behaviors with each interaction.

Trust

• Fosters a sense of trust and collaboration among associates.
• Maintains confidentiality at all times.
• Verbal and written communications are clear and effective.
• Responds to change in a positive manner.