Accounting and HR Administrative Assistant at eCard Systems – Nashville, Tennessee

Responsibilities and Duties:

• Process Accounts Receivable: Apply customer payments, update billing information, and send requested invoices.
• Customer Support & Communication: Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates.
• Monitor and Resolve Payment Issues: Conduct daily outreach for failed payments, generate weekly/monthly reports, and track expiring credit cards.
• Maintain Customer Records: Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed.
• Complete DocuSign Transactions: Prepare, send, and track DocuSign documents from initiation through to secure completion.
• Handles the completion of daily deposit transactions as needed.
• Internal Collaboration: Respond to Slack requests, assist with accounting-related questions, and support team operations as needed.
• Manages customer returns and additional single charges as needed
• Supports the Finance and HR teams during team member absences.
• Assists with human resources processes by scheduling appointments, maintaining records and information.
• Supports recruitment efforts and streamlines employee onboarding during peak season.
• Assists in organizing and coordinating company events.

• Accounting Knowledge
• Data entry
• Maintaining employee files
• Dependability
• Organization
• Scheduling
• Confidentiality
• Independence
• Verbal communication
• Teamwork

Education, Experience, and Licensing Requirements:

• Associate's degree in accounting or related field required
• Advanced knowledge of Microsoft software.
• Excellent communication skills, both written and verbal.
• Strong numeracy and analytical skills.
• Good problem-solving and time management skills.
• Highly organized and detail-oriented.
• Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more.

Why Join eCard Systems?

At eCard Systems, we prioritize the well-being and satisfaction of our team. When you join us, you're not just starting a job—you're joining a company that values you.
Here's what we offer:

• 100% Employer-Paid Health Insurance
  
• Dental and Vision Insurance
  
• Company-Paid Life Insurance
  
• Short-Term Disability Insurance
  
• Paid Time Off, Sick Leave, and an Extended Sick Bank
  
• Health Savings Account (HSA)
  
• 401(k) Retirement Plan
  
• Free Lunch Every Wednesday
  
• Fun Company Events - (Holiday Party & Summer Picnic!)