Count Services Supervisor at Little River Casino Resort – Manistee, Michigan

Indian Preference is applicable in accordance with Ordinance #15·600-02

SUMMARY:

Supervises and assists in the Drop and Count Room processes for the Little River Casino Resort.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

● High School diploma or GED

Experience:

● 1 year experience as Count Services Team Lead or 1 year experience dual rating as Count Services Team Lead and/or a combination of both totaling 1 year experience

● 3 years' experience as a Count Services Team Member

● Knowledge of the gaming industry and the laws and regulations governing gaming operations

● Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

● At least 21 years of age

SKILLS AND ABILITIES:

● Strong computer skills with experience in word processing, databases, and spreadsheets

● Strong organizational, written, and verbal communication skills

● Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

● Strong problem-solving skills

● Accurate and detail-oriented

● Maintain high confidentiality

● Ability to work independently with minimal supervision

● Ability to work cooperatively with all departments

● Ability to manage extensive amounts of paperwork

● Ability to operate most office equipment (computer, fax, copier, etc)

● Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses

● Best practices of team member selection, development, and mentoring team members to success

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

● Accountable - Accept responsibility and account for actions

● Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities

● Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

● Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

● Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

● Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

● Detail Oriented – Ability to pay attention to the minute details of a given project or task

● Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

● Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department

● Empathetic – Appreciates and sensitive to the feelings of others

● Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards

● Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors

● Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data

● Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly

● Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.

● Organized – Possesses the trait of being organized and follows a systematic method of performing a task

● PC skills - Demonstrates proficiency in PC hardware, software and applications as required

● Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems

● Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up

● Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests

● Reliable – Is dependable and trustworthy

● Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

● Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

● Assures that all count room personnel are committed to excellence in the performance of their assigned duties.

● Trains the count services team members in processes and equipment including the formation of policies and procedures.

● Oversees and conducts cash drops in a safe and accurate manner.

● Must follow safety and cart protocol.

● Reports the problems encountered during cash drops with the slot machines to the Slot Performance Department and Revenue Audit.

● Maintains a department log of concerns or problems that occur each day.

● Keeps count services rooms and equipment organized to ensure a smoothly running operation.

● Responsible for planning, supervising, and monitoring the work of the team members.

● Maintains general knowledge of Little River Casino operations, programs, promotions, events, and services, and communicates appropriate information to team members.

● Responsible for setting up the drop route according to approved regulations.

● Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.

● Knowledge of the LRBOI Chapter 11 Minimum Internal Control Standards applicable to drop/count.

● Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.

● Must adhere to safety rules and regulations of Little River Casino Resort and of the department.

● Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.

● Actively conduct department meetings, managers meetings, and staff communication meetings.

● Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.

● Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.

● Other duties as assigned.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must have manual dexterity necessary to manipulate Count Services Department equipment. Must be able to perform repetitive hand and wrist motions. With the aid of a team, the team member must be able to push, pull and grasp objects up to 250 pounds with assistance of a motorized cart. Must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to walk, sit, and/or stand for periods of up to 8 hours.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.

Team Member Name Sign & Print Date