FRONT DESK in Houston, Texas at Orthopedic Practice

Position Summary

We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our busy medical practice. The ideal candidate is professional, customer-service oriented, and able to multitask in a fast-paced environment while providing an exceptional patient experience.

Responsibilities

• Greet and check patients in and out
• Answer and direct incoming phone calls
• Schedule, reschedule, and confirm appointments
• Verify insurance eligibility and update patient demographics
• Collect copays, deductibles, and outstanding balances
• Scan and upload patient documents into the electronic medical record (EMR)
• Maintain patient confidentiality in accordance with HIPAA regulations
• Communicate effectively with providers and clinical staff
• Keep the reception area clean, organized, and welcoming
• Perform other administrative duties as assigned

• High school diploma or equivalent
• Minimum of 1 year of front desk, receptionist, or customer service experience (medical office experience preferred)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computers and Microsoft Office
• Experience with EMR systems is a plus
• Reliable, punctual, and detail-oriented
• Bilingual