Senior Technical Analyst in London, Ontario at ManagePoint Technologies Inc

About ManagePoint Technologies Inc

ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business’ needs.

ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more everyday. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.

Perks of working at ManagePoint

• Work from home with flex hours
• paid time off for appointments
• Paid day off on your birthday
• Your choice of laptop and company paid smart phone
• Yearly Bonuses based on individual and company performance
• Comprehensive Benefits Plan
• Annual Wellness Benefit of $600

About the role

In this position you will be an escalation point on the ManagePoint team and responsible for deploying IT projects while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.

What you'll do

You will be responsible for handling calls to the Service Desk on occasion and acting as an escalation point, triaging client issues or questions, and resolving or escalating them to vendors as required. You will also assist in leading IT Solution Architecture and Design as well as Quoting these solutions as IT Projects. You will also assist in the staging, configuration, deployment, and support of these Projects. The successful candidate will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis. We are growing steadily which is the driving force behind the addition of this role and look to create an environment for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.

Qualifications

• 10+ years experience working in the IT Industry or IT Service Provider
• Ability to prioritize and resolve IT problems quickly and efficiently
• Install/ Support/ Maintain PCs and peripheral devices
• Architect and Install Server Solutions for various sizes of client requirements
• Windows, Linux, and Mac OS Knowledge
• Proficient with Security such as Encryption and MFA
• Strong Customer Service and Empathy skills
• Demonstrated Communication Skills both Oral and Written
• Strong understanding of Active Directory and Group Policy
• Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
• Strong understanding of VMware, Proxmox, Hyper-V Virtualization
• Strong Understanding of Networks (Wired and Wireless)
• Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
• G License and access to reliable transportation
• Participate in Weekly On Call Rotation

Additional Qualifications

• Microsoft Certifications
• Strong Understanding of Routing Protocols
• Firewall best practices and troubleshooting
• Linux OS such as Ubuntu, Redhat, CentOS
• CCNA or CCNP capable
• VoIP technology and use cases
• Database Creation, Management, Scripting
• Project Management fundamentals