Incident Management Specialist in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Management Specialist based in the United States.

The Incident Management Specialist will oversee the identification, coordination, and resolution of IT incidents to maintain service continuity and minimize operational disruption.
This role plays a critical part in ensuring timely responses to technical issues through effective communication, analysis, and cross-functional collaboration.
The position will manage incidents throughout their lifecycle, from detection and prioritization to resolution and post-incident improvement.
Working closely with technical teams and business stakeholders, the specialist will help strengthen operational resilience and service reliability.
The ideal candidate is a detail-oriented problem solver who can remain calm under pressure and drive effective outcomes during critical events.
This is an opportunity to contribute to enterprise technology operations while improving processes, reliability, and user experiences.

The Incident Management Specialist will be responsible for managing IT incidents from initial identification through closure, ensuring efficient resolution and continuous improvement. This role requires strong coordination skills, technical understanding, and the ability to manage high-priority situations effectively.

• Monitor, triage, and manage incidents throughout their complete lifecycle, including detection, escalation, resolution, and closure.
• Coordinate cross-functional technical teams to ensure timely resolution of major and high-priority incidents.
• Communicate incident status, business impact, progress updates, and resolutions to stakeholders and leadership.
• Maintain accurate incident documentation, including timelines, root causes, corrective actions, and resolution details.
• Analyze incident trends to identify recurring issues, operational risks, and opportunities for process improvements.
• Ensure compliance with service level agreements (SLAs), escalation procedures, and incident management standards.
• Facilitate post-incident reviews and recommend preventative actions to improve system reliability and resilience.
• Collaborate with IT operations and service management teams to enhance incident response processes.
• Support continuous improvement initiatives related to monitoring, reporting, and operational effectiveness.

The ideal candidate is an experienced IT operations professional with strong incident management expertise and the ability to coordinate technical teams during complex situations. They combine analytical thinking, communication skills, and knowledge of IT service management practices.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5–7 years of experience in IT Operations, Service Management, Incident Response, or a related discipline.
• Strong understanding of ITIL principles or other IT service management frameworks.
• Experience managing incidents in enterprise technology environments.
• Excellent communication and coordination skills, particularly in high-pressure situations.
• Ability to analyze technical issues, identify root causes, and facilitate effective resolution.
• Experience working with incident management platforms such as ServiceNow, Remedy, Ivanti, or similar tools.
• Strong organizational skills with the ability to manage multiple priorities and competing demands.
• Experience with monitoring and alerting systems is preferred.
• Ability to work collaboratively with technical teams, stakeholders, and leadership.

• Competitive salary range of $66,000–$80,000, based on experience, education, certifications, location, and relevant skills.
• 401(k) plan with employer matching contributions.
• Comprehensive medical, dental, and vision coverage options.
• Prescription support and home delivery services.
• Health Savings Account (HSA) with employer contribution.
• Flexible Spending Account (FSA) options.
• Employer-paid life insurance and disability coverage.
• Paid parental leave and employee assistance programs.
• Wellness programs and telehealth resources.
• Legal, identity theft protection, and travel assistance benefits.
• Pet telehealth coverage and additional voluntary insurance options.
• Paid holidays, volunteer time off, and additional employee programs.
• Opportunity to work in a professional technology environment focused on innovation, reliability, and continuous improvement.