General Manager in Gastonia, North Carolina at Canal Coffee Co.

Come Grow with Us at Canal Coffee Company!

This role is based at our New Hope Road location in Gastonia, NC!

At Canal Coffee Co., we believe in people. We believe people are your connection to everything- believe it or not we’re all far more connected than you may think. People are brought together through passion, places, ideas… not to mention love for great coffee and food. Our company culture is built on our belief of connecting people through serving one another. At Canal we believe this philosophy should be present in every level of the company. Serving people and making connections with each other is what we pride ourselves in. However, we also believe this is how we should view our customers. Connections matter. We want to be the canal per say that connects people. We are a starting point, a mid-journey stop, and a destination. Whatever the path, you can count on us to meet you with a smile and an incredible cup of coffee.

JOB SUMMARY

The General Manager at Canal Coffee Company is essential to helping our stores run smoothly. As a manager, you can expect to be seen helping with scheduling, inventory, and training new staff, among other responsibilities. Outstanding customer service is a must as you will be promoting coffee consumption by educating customers, and determining their coffee interest and needs.

Key Responsibilities
Oversee daily store operations, cleanliness, and service standards
Manage staff scheduling, payroll prep, training, and shift coverage
Supervise baristas, address customer concerns, and hold team members accountable
Monitor inventory, stock levels, deliveries, and product rotation
Prepare and serve quality beverages and food according to company standards
Drive sales through customer engagement, upselling, and product knowledge
Partner with the Operations Manager to maintain consistency and documentation

Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
1+ year of supervisory, café, coffee shop, or barista experience in a high-volume setting
Inventory control and cash handling experience required
Basic computer skills, including Word and Excel
Must be at least 18 years old
Must be able to work weekends, have mostly open availability, and assist with physical tasks like lifting boxes

Skills
Strong leadership, communication, and decision-making abilities
Problem-solving and multitasking in a fast-paced environment
Positive attitude, teamwork, and strong interpersonal skills
Ability to coach staff, recognize talent, and deliver outstanding hospitality

Benefits
Bonus opportunities
Career growth and development
Flexible schedule
Paid training
Health, dental, and vision insurance
Paid time off
One free drink per day
401(k)

We proudly hire veterans! Apply today to grow with us!