Hotel Front Desk Agent in Altoona, Iowa at Prairie Meadows

Shift: 3pm-11pm

Days Off: Varied

*Hours and days based on business needs.

$16.50/hour Get paid when you need it – daily, weekly or biweekly!

Are you gifted with the ability to make people happy and comfortable? Do you greet everyone with a warm smile and do you make great first impressions? Is getting to the root of a problem your specialty? We’re looking for you! As a Hotel Front Desk Agent, you’ll be an integral part of a successful Prairie Meadows experience and one of the first people our guests communicate with.

Here’s what you’d be responsible for:

• Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
• Creating accurate reservations for individual guests and groups with room blocks
• Resolving guest concerns and implementing solutions
• Listening and understanding requests, issues, and situations from both guests and staff members
• Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events

Requirements: High school diploma or equivalent. Must have hotel front desk, customer service, or similar work experience. Excellent phone etiquette and customer service skills relating to both internal and external guests are required. Proficiency with Microsoft Office Suite is required and advanced computer skills are preferred. Knowledge of Micros Opera property management system is a plus, but not necessary. Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds. Must be able to tolerate standing and walking for long periods of time. Ability to lift up to 50 lbs. and push a cart weighing up to 150 lbs. is required. Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors. Weekend, holiday, and varied hours may apply.