Customer Success Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

This role is designed for a customer-focused professional who thrives at the intersection of technology, consulting, and relationship management.
You will manage a portfolio of strategic clients, ensuring they achieve measurable business outcomes through cloud-based solutions and services.
As a trusted advisor, you will serve as the voice of the customer while driving adoption, satisfaction, retention, and account growth.
The position requires strong collaboration across technical, delivery, and business teams to solve challenges and create long-term value.
You will help clients maximize their technology investments by providing guidance, strategic recommendations, and proactive support.
This is an opportunity to contribute to a growing managed services environment where innovation, ownership, and customer impact are highly valued.

As a Customer Success Manager, you will be responsible for building strong client partnerships, managing service delivery, and ensuring customers achieve their desired outcomes through technology solutions. You will act as a strategic partner to clients while coordinating internally to improve experiences and drive business growth.

• Serve as the primary point of contact and trusted advisor for assigned customers, understanding their objectives, challenges, and success metrics.
• Advocate for customer needs by aligning internal resources, solutions, and services to deliver measurable business value.
• Build and maintain strong relationships with customer stakeholders, including technical teams, business leaders, and decision-makers.
• Lead customer meetings, roadmap discussions, progress reviews, and strategic planning sessions.
• Monitor customer satisfaction, account health, retention indicators, and growth opportunities.
• Promote relevant solutions and services to support account expansion and long-term partnerships.
• Manage escalations by coordinating communication, resources, and resolution plans to maintain strong customer relationships.
• Gather, analyze, and document business requirements, challenges, risks, and opportunities.
• Support service delivery improvements by providing feedback and recommendations to internal teams.
• Collaborate with technical and operational teams to ensure successful implementation and ongoing management of cloud solutions.
• Contribute to reporting, forecasting, planning activities, and continuous improvement initiatives.

The ideal candidate combines customer success expertise, technology consulting experience, and strong relationship management skills. You should be comfortable working with business and technical stakeholders while managing multiple priorities in a fast-paced environment.

• 5+ years of experience in project management, account management, customer success, or related client-facing roles.
• Experience managing complex customer relationships and achieving customer satisfaction and growth objectives.
• Strong understanding of IT services, consulting environments, and cloud technology solutions.
• Familiarity with Microsoft cloud platforms such as Microsoft 365, Azure, and Copilot from a business perspective.
• Experience working with technical and business decision-makers to define requirements and deliver solutions.
• Excellent communication skills with the ability to present ideas clearly, manage difficult conversations, and influence stakeholders.
• Strong problem-solving abilities with a proactive and consultative approach.
• Ability to work effectively in Agile environments and collaborate across cross-functional teams.
• Bachelor’s degree or equivalent professional experience.
• Ability to obtain relevant Microsoft technical certifications within the first three months.
• Experience with customer retention, subscription growth, revenue expansion, or managed services is preferred.
• Certifications such as PMI Project Management Professional (PMP), CAPM, Certified Customer Success Manager (CCSM), Microsoft certifications (AZ-900, AI-900, MS-900), or change management certifications are a plus.
• Experience with business analysis, pre-sales activities, Power BI, budgeting, forecasting, and risk management is advantageous.

• Fully remote opportunity available across the United States.
• Competitive compensation package aligned with experience and qualifications.
• Opportunity to work with innovative cloud, data, cybersecurity, and AI-driven solutions.
• Healthcare and employee benefits designed to support overall well-being.
• Professional development opportunities, including support for technical certifications.
• Collaborative environment with experienced consultants and technology professionals.
• Opportunity to build long-term client relationships and directly influence customer success.
• Exposure to complex enterprise transformation projects and modern cloud technologies.